IT Operations Support Analyst - Web Services

  • location: Taylor, TX
  • type: Contract
  • salary: $50 - $60 per hour

job description

IT Operations Support Analyst - Web Services

job summary:
Works as a member of the IT Operations support team to process changes; minimizes the risk to the stability of the application when processing changes; reviews, tests and implements new application related tools or utilities as appropriate to meet business requirements and continuously improve performance. May mentor less experienced technical staff.

Job Competencies:

  • Troubleshooting
  • Problem Solving
  • Functional/Technical Skills
  • Customer Focus
  • Excellent oral and written communication skills. Ability to understand others and clearly express thoughts.
  • Incident Management
  • Interpersonal Savvy
  • Ability to produce high quality work deliverables with attention to detail
  • Ability to manage multiple concurrent objectives, projects, and activities
Work Experience Required:

  • Minimum of five years (in excess of degree requirements) of progressively responsible experience supporting computer applications.
Technical Experience Required:

  • Crafter CMS
  • Alfresco ECM
  • Ansible
  • Apache
  • JWS/Tomcat
  • HTTPS
  • Proficiency with networking concepts and protocols
  • Linux
Education

  • Bachelor's degree in Computer Science, MIS, or related field, or six years applicable experience is required.
 
location: Taylor, Texas
job type: Contract
salary: $50 - 60 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • Supports and maintains the corporate commercial application suite.
  • Owns operations of the applications toolset.
  • Communicates status to team on a regular basis regarding problems and issues in Production, so they can be communicated to the Business Area.
  • Coordinates with other teams and peers to ensure that applications run and interface smoothly.
  • Resolves issues in a timely manner.
  • Maintains flexibility in response to requests.
  • Understands how the applications support business processes and applies this knowledge to solve defined business problems.
  • Collaborates with other application and technical resources when resolving a problem or implementing a system change.
  • Analyzes current application processes and recommends improvements.
  • Participates in review of high-level application design and architecture.
  • Provides on-call support outside business hours as needed.
  • Develops and sustains a high level understanding of the competitive energy markets.
  • Increases and maintains proficiency on operational methodologies and concepts.
  • Updates and maintains required systems documentation, following documentation standards where applicable.
  • Identifies and acts upon functional and technical design and system architecture improvements.
  • Participates in systems migration planning and execution.
  • Prioritizes work to ensure that team objectives are satisfied.
  • Updates team policies, processes, and workflows.
  • Performs other duties as assigned.
 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • Crafter
  • Ansible (1 year of experience is required)
  • Tomcat and Apache
  • https
  • Linux/Unix

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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