Help Desk Analyst

  • location: New Albany, OH
  • type: Contract
  • salary: $14.50 per hour

job description

Help Desk Analyst

job summary:
Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.

 
location: New Albany, Ohio
job type: Contract
work hours: 8am to 4pm
education: No Degree Required
 
responsibilities:
SKILLS REQUIRED:

Minimum 1 year previous inbound customer service/help desk experience

General knowledge of computer products, software and applications

Experience with MS Office Suite/Office 365/Cisco WebEx

Experience with a ticketing software such as Peregrine, or Remedy, HP Service Manager, or ServiceNow

Experience working in a technical help desk

Exceptional customer service/people skills

strong analytical troubleshooting skills

Excellent written and verbal communication skills

strong work ethic, excellent attendance and flexibility to work overtime

Team player with a positive, friendly attitude

Sense of urgency for incident resolution

Ability to multi-task in a fast paced environment with minimal direction

Experience communicating with senior/executive level managers

Experience with using a knowledge database for guidance or resolution of issues

Must be able to type at least 25 WPM with 85% accuracy.

Desired:

Technical Certification A+

Experience with MS Outlook

Experience with MS Office Suite

Experience with Cisco Messaging

Experience with VPN solutions

Experience with Wireless networks and troubleshooting

The essential functions of this role include:

  • working weekends
 
qualifications:
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: No Degree Required
 
skills:
  • Help Desk Support
  • Customer Service
  • Call center experience

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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