Director of Technical Operations

  • location: Burlingame, CA
  • type: Permanent
  • salary: $160,000 - $200,000 per year

job description

Director of Technical Operations

job summary:
LogicEase Solutions is actively looking for an experienced professional Director of Technical Operations. Reporting to the CEO this roll up yourselves position will be responsible for providing technical strategic direction, mitigate security risks, team project management, ensure excellent customer service.

 
location: Burlingame, California
job type: Permanent
salary: $160,000 - 200,000 per year
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
LogicEase Solutions is actively looking for an experienced professional Director of Technical Operations. Reporting to the CEO this roll up yourselves position will be responsible for providing technical strategic direction, mitigate security risks, team project management, ensure excellent customer service.

Responsibilities:

  • Reporting and metric visibility for the organization across all supported services
  • Security knowledge, tracking and mitigation for all software and service issues.
  • Work with the Security Officer to continually improve the security position of the organization. Assisting with the reviews, responses and preparing of audits of a financial based organization.
  • Escalation for all incident management, oversight and reporting
  • Maintain and support production operations. Provide diagnostic and performance support and leadership
  • Lead architectural design, strategic infrastructure development and continuous improvement initiatives.
  • Coordinated deployment activities with product management, increase automation and throughput
  • Work with computing and network services vendor (ISP, phone, VOIP, etc.) and maintain service contracts and licensing requirements.
  • Project management for all technical operation-based projects
  • Organize team and staff documents, Wiki, FAQ, SharePoint, MS Teams
  • Develop and mentor team members to align with organization goals.
  • Assist team with maintaining and improve HQ network hardware, servers and services.
Requirements:

  • Bachelor's Degree in MIS, Computer Science or related field, Masters preferred
  • 3 or more years management experience in a team-oriented production environment
  • 8 or more years experience working with SaaS technology services
  • Technical expertise with AWS - cloud/virtual services preferred
  • Technical expertise in two or more areas: Networking Systems, Hardware, VOIP, Lamp, Elk, DNS, Email, Databases, Languages/Scripting, Systems Visualization (metrics, monitoring, alerting), Performance and Diagnostics
  • Knowledge of: Office365, Azure/AD, Windows OS/Office, QNAP, QuickBooks, Cisco, Meraki, TrendMicro, Qualys security scanning, Apache, OpenSSL, Linux (CentOS), JBOSS
  • IT management of: ITIL Frameworks, DevOps, Agile
 
qualifications:
  • Experience level: Director
  • Minimum 8 years of experience
  • Education: Bachelors (required)
 
skills:
  • AWS (3 years of experience is required)
  • SAAS (3 years of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs


    Director of Accounting

  • location: Redwood City, CA
  • job type: Permanent
  • salary: $190,000 - $220,000 per year
  • date posted: 3/3/2020