Telecom/Wireless Support Tech 2

  • location: Atlanta, GA
  • type: Contract
  • salary: $23 - $29 per hour
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job description

Telecom/Wireless Support Tech 2

job summary:
Job Summary:

This position reports to the Office of Information Technology Service Delivery, reporting to the Telecommunications and Wireless Support manager.

location: Atlanta, Georgia
job type: Contract
salary: $23 - 29 per hour
work hours: 9am to 5pm
education: Bachelors
Telecommunications Technician Job Responsibilities:

  • Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.
  • Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
  • Perform troubleshooting and service verification across different platforms.
  • Issue recommendations to end users based on device troubleshooting and inspection according to warranty coverage and eligibility.

  • The position will require basic to high complex technical support in the following areas.
  • Minimum five (5) years of experience in supporting and administering Cisco Webex and Polycom audio video collaboration platforms.
  • Five (5) years of telecommunications experience to include switches, routers, Centrex systems, Voice over Internet Protocol (VOIP) and five (5) years of iOS experience utilizing VMware/Airwatch.
  • Five (5) years of Project Management experience to include small to large scale projects.
  • Will require good verbal and written communications skills and the ability to build strong professional relationships with customers throughout the agency.
  • Maintains a high level of productivity and have excellent organizational skills.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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