Help Desk Specialist
Provide support to end users on a variety of technology issues over the phone, through email, in person, and online chat.
Diagnose and troubleshoot common Office365 and Microsoft Windows 10 issues.
Troubleshoot using diagnostic tools and techniques to resolve technical issues within required service levels.
location: West Chester, Pennsylvania
job type: Contract
work hours: 9am to 5pm
Be a client advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating clients with helpful hints or business based best practices.
Take ownership of incident identification through resolution. Prioritize and schedule incident support and escalate (when required) to the appropriately experienced technician.
Accurately log all Service Desk tickets and work efforts using the defined tracking software.
Oversee network and server monitoring systems to ensure reliable service levels and avoid service outages.
Perform user maintenance in Active Directory and Lasko specific applications.
Troubleshoot and resolve connectivity and VPN issues, using VPN / token management tools to administrate and support end user VPN access connectivity and VPN issues.
Support the process of deploying computers and laptops for employees, resolve minor mobile device issues.
Create, disable, or delete user accounts upon hire or termination of employee.
Perform other duties as assigned.
Prior Help Desk Experience.
Must have BA or actively pursuing.
Must be able to find their way around a PC.
Have experience with any type of tracking system.
skills: Great Communicator
Works well over the phone
Great work ethic
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.