End User Desktop Support

  • location: Atlanta, GA
  • type: Contract
  • salary: $18 - $20 per hour
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job description

End User Desktop Support

job summary:
Randstad Technologies is looking for a Desktop End User Support Analyst to work with one of our premier clients in East Point.

Position: End User Support

Tentative Start Date: ASAP

Description:

This resource supports by providing remote and onsite technical support. This resource will need to be able to travel to any site within the metro Atlanta area. Mileage will be reimbursed. Tickets are assigned by the help desk or management. Status updates must be made to management on a daily basis. Will also need to work on the help desk and other projects if needed.

Requirements:

2 - 4 years of experience providing excellent desktop support

2 - 4 years of experience troubleshooting and OS imaging on Windows

1 - 2 years of experience working in a helpdesk environment

Experience with ticketing systems and managing tickets

Familiar with Active Directory and remote desktop tools

Desirable software deployment experience

Advanced workstation and printer network connectivity troubleshooting skills (including wireless)

Good communication skills

Able to work well with others and management

Customer focused

Able to work independently

Able to learn and apply from technical training

Reliable transportation

Must pass MVR background check

Must pass criminal background check

 
location: Atlanta, Georgia
job type: Contract
salary: $18 - 20 per hour
work hours: 8 to 5
education: Associates
 
responsibilities:
This resource supports by providing remote and onsite technical support. This resource will need to be able to travel to any site within the metro Atlanta area. Mileage will be reimbursed. Tickets are assigned by the help desk or management. Status updates must be made to management on a daily basis. Will also need to work on the help desk and other projects if needed.

 
qualifications:
Must be either MCSE Certified OR any Desktop Support Certification.

2 - 4 years of experience providing excellent desktop support

2 - 4 years of experience troubleshooting and OS imaging on Windows

1 - 2 years of experience working in a helpdesk environment

Experience with ticketing systems and managing tickets

Familiar with Active Directory and remote desktop tools

Desirable software deployment experience

Advanced workstation and printer network connectivity troubleshooting skills (including wireless)

Good communication skills

Able to work well with others and management

Customer focused

Able to work independently

Able to learn and apply from technical training

Reliable transportation

Must pass MVR background check

Must pass criminal background check

 
skills: Must be either MCSE Certified OR any Desktop Support Certification.

2 - 4 years of experience providing excellent desktop support

2 - 4 years of experience troubleshooting and OS imaging on Windows

1 - 2 years of experience working in a helpdesk environment

Experience with ticketing systems and managing tickets

Familiar with Active Directory and remote desktop tools

Desirable software deployment experience

Advanced workstation and printer network connectivity troubleshooting skills (including wireless)

Good communication skills

Able to work well with others and management

Customer focused

Able to work independently

Able to learn and apply from technical training

Reliable transportation

Must pass MVR background check

Must pass criminal background check


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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