Video Game Project Manager

  • location: Redmond, WA
  • type: Contract
  • salary: $38 - $48 per hour

job description

Video Game Project Manager

job summary:
Video Game Project Manager needed for a contract opportunity with Randstad Technologies client in Bellevue, WA.

We're looking for an experienced project manager to help support our customer service organization. We are in the midst of redeveloping customer support for our game from the ground up - and we want your help to make sure that we're creating processes and player facing documentation in a fun, uncomplicated way to make life easier for players and agents alike.

In this role, you will manage short-term projects to help our players to help themselves. You'll also help to track and record game play issues as they're discovered so that the support team can partner with internal teams to drive resolution. We are looking for someone who enjoys finding exactly the right words to convey an idea, who loves to teach others through written words, and who wants to inspire and empower millions of players.

If you join us, you'll be working alongside some really smart, friendly folks, and you'll know that you're helping players from all over the world to learn through play.

Essential Duties and Responsibilities:

  • Develop and maintain project plans.
  • Prepare weekly status reports for the program.
  • Document business requirements and technical specifications.
  • Deep understanding of Zendesk logic.
  • Analyze and manipulate data using spreadsheets, Zendesk, and other tools.
  • strong attention to detail.
  • Provide world class support to assist and retain customers.
  • Build strong relationships through regular and positive communication.
  • Research, plan, design, write, and continuously update game-related content.
  • Review and edit content provided by partners, customers, and the community.
  • Use data to inform content strategy and improvements.
Qualifications and Requirement:

  • The ability to work with and manage remote resources.
  • strong verbal and written communication skills.
  • Effective presentation skills.
  • Experience with writing project requirements and client user-stories.
  • Must be authorized to work in the U.S.
  • One or more years of experience writing and publishing game-related content.
  • Ability to communicate complex information clearly, concisely, and accurately.
  • Passion for gaming and a sincere interest in the latest technology trends.
  • Zendesk admin experience.
  • BA/BS degree or equivalent experience.
  • Desire to build a world-class customer experience from the ground up.
 
location: Redmond, Washington
job type: Contract
salary: $38 - 48 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • Develop and maintain project plans.
  • Prepare weekly status reports for the program.
  • Document business requirements and technical specifications.
  • Deep understanding of Zendesk logic.
  • Analyze and manipulate data using spreadsheets, Zendesk, and other tools.
  • Strong attention to detail.
  • Provide world class support to assist and retain customers.
  • Build strong relationships through regular and positive communication.
  • Research, plan, design, write, and continuously update game-related content.
  • Review and edit content provided by partners, customers, and the community.
  • Use data to inform content strategy and improvements.
 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • Project Manager
  • writing game content
  • Zendesk
  • Videogames

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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