TAC Engineer

  • location: San Antonio, TX
  • type: Permanent
  • salary: $60,000 - $70,000 per year

job description

TAC Engineer

job summary:
Our client in San Antonio, Tx is looking to fill a permanent position for a TAC Engineer.

RESPONSIBILITIES

? Responds and documents all incoming service support requests

? Carry out technical tests on equipment and interrogate data or technical manuals to identify answers to technical queries

? Timely escalation of technical queries which cannot be solved to the senior technical support engineer and/or technical support supervisor

? Timely logging of escalated issues, in the absence of the senior technical support engineer and/or technical support supervisor, on the corrective action database

? May be required to travel to customer sites to assist in the resolution of technical queries within 24 hr. notice

? Must be able to work a rotating shift, nights, and weekends

? Perform technical support and product support responsibilities for ongoing projects in the sector

? Carry out site installation quality audits for customers in the sector

? Meet performance targets and personal objectives set by the Technical Support Manager

? Must keep up with all new products and the technologies/protocols they encompass

? Must be able to obtain a Security Clearances

EDUCATION/EXPERIENCE

? Microwave communications equipment installation, configuration, and troubleshooting experience required

? Proficient in the use of power meters, frequency counters, TDM test equipment, and Ethernet test sets.

? Preferably a Degree in Electronics and/or Communications engineering or equivalent experience

? 2+ years Technical Support / Technical Service experience

? Good service orientation skills

? Good communication & organizational skills

? Advanced problem analysis and problem-solving skills

? Calm & confident disposition with a professional approach in communicating with all customers

? Advanced knowledge of IP, VLANs, Dynamic Routing.

 
location: San Antonio, Texas
job type: Permanent
salary: $60,000 - 70,000 per year
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
RESPONSIBILITIES

? Responds and documents all incoming service support requests

? Carry out technical tests on equipment and interrogate data or technical manuals to identify answers to technical queries

? Timely escalation of technical queries which cannot be solved to the senior technical support engineer and/or technical support supervisor

? Timely logging of escalated issues, in the absence of the senior technical support engineer and/or technical support supervisor, on the corrective action database

? May be required to travel to customer sites to assist in the resolution of technical queries within 24 hr. notice

? Must be able to work a rotating shift, nights, and weekends

? Perform technical support and product support responsibilities for ongoing projects in the sector

? Carry out site installation quality audits for customers in the sector

? Meet performance targets and personal objectives set by the Technical Support Manager

? Must keep up with all new products and the technologies/protocols they encompass

? Must be able to obtain a Security Clearances

 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • IP Networking (2 years of experience is required)
  • Microwave RF
  • CCNA
  • NOC Technician
  • Technical support (2 years of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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