Helpdesk Support Specialist

  • location: Oak Ridge, TN
  • type: Contract
  • salary: $15 - $17.50 per hour
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job description

Helpdesk Support Specialist

job summary:
This role will be supporting a project for a Department of Defense contract in Oak Ridge, TN. This job will start as a 1 year contract with the possibility of extending.

 
location: Oak Ridge, Tennessee
job type: Contract
salary: $15.00 - 17.50 per hour
work hours: 8am to 5pm
education: High School
 
responsibilities:
This is a shift work position and the successful candidate must be flexible in days and hours worked - depending on the need. This position requires the ability to obtain a DoD Secret security clearance, Security + and ITIL V3 Foundations certifications.

 
qualifications:
REQUIRED EDUCATION:

High school education or equivalent and 2+ years of technical experience. Associates Degree and 1 year of related experience preferred.

 
skills: REQUIRED SKILLS:

  • Comprehensive knowledge in the use of personal computers.
  • Proven ability in the use of all pertinent software applications.
  • Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports.
  • Must demonstrate customer service, leadership and team skills.
  • Experience in desktop and networking support, IT concepts and help desk software.
  • Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software.
  • Must be able to think logically and act decisively in critical situations.
  • Ability to distinguish between different types of issue and select the correct source for solution.
  • Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool.
  • Works on assignments that are semi-routine in nature.
  • Interacts daily with supervisor, peer groups, and customers.
  • Interaction normally involves exchange or presentation of factual information.
DESIRED SKILLS:

  • Active Directory
  • Anti-virus
  • VPN
  • Avaya
  • Novell
  • Web support and development.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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