Sr. SW Engineer #5595

  • location: Boston, MA
  • type: Contract
  • salary: $70 - $85 per hour
easy apply

job description

Sr. SW Engineer #5595

job summary:
Senior Software Engineer-Contact Center
The Senior Software Engineer at the client will have the chance to influence the decisions of a brand-new organization. Software Engineers within the team are trusted to own major parts of the codebase, and we expect you to thrive as a leader in defining and solving problems, with support from your peers.
 
location: Boston, Massachusetts
job type: Contract
salary: $70 - 85 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:


Software Engineers at the client will help develop our customer facing experiences, leveraging Google Cloud Platform, and are able to code in languages and frameworks that fit into that ecosystem - JavaScript, React, and Node.js. In addition, our automation infrastructure allows you to quickly test and deploy your code.

We believe that both a high-quality team and high-quality code are critical pieces of our mission. You'll be responsible for end-to-end development of our Customer Relationship Management (CRM) capabilities that support a multi-channel customer communication strategy.
 
 
qualifications:
You will be responsible to setup Computer Telephony Integration (CTI) and build a solid foundation to deliver a personalized and engaging experience to our customers. You will focus on improving user experience with both large new features and iterate through smaller enhancements involving contact center workflows, virtual assistant and voice technology integration.

You'll work closely with our Product and Design team to present In-context and pertinent customer data on CRM screens to deliver an experience that separates how members used to think about healthcare industry versus how they will. Lastly, you will work with the analytics team to build a feedback loop to constantly improve on what we've already built.
 
 
skills: Required Qualifications:

- 5+ years of proven work experience as a Software Engineer or Software Developer with a focus on middle-tier integration

- 3+ years of experience integrating with middle tier like CRM, Genesys telephony, Enterprise Service Bus, Rules engine etc.

- 2+ years of experience integrating with CRM or Telephony solutions beneficial (Sugar CRM preferably)

- Understanding and experience in Contact Center Technologies (voice, text, chat) beneficial, preferably Genesys Pure Cloud

- Shipping pragmatic, sustainable code bases with speed

- Good understanding of public cloud computing architectures and services. Experienced in the use of cloud native technologies, cloud cybersecurity, and implementation patterns to lower costs, improve speed to market, increase efficiency, and enable innovation.

- Experience leveraging modern technologies to increase velocity and decrease cost of solution delivery; including cloud technologies, microservices architecture, developing API's and streaming analytics

- Analytical mind with problem-solving aptitude

- Strong communication skills with ability to interact with business and customer representatives

- Passion for growing your skills, tackling interesting work and challenging problems

- BA/BS in Computer Science or any STEM field

- Experience working within an DevOps style environment using agile delivery practices and methodologies.
Role Desirables:

- At least one year of experience working on any major cloud provider

- You treat automated testing as a first-class citizen and focus on writing solid test cases

- Have experience deploying code in containers and using tools such as Docker and/or Kubernetes in Production

- Good understanding of Contact center technology

- Good understanding of public cloud computing architectures and services. Experienced in the use of cloud native technologies, cloud cybersecurity, and implementation patterns to lower costs, improve speed to market, increase efficiency, and enable innovation.

- Building collaborative relationships with team members, fostering a productive team environment, and coaching staff with timely meaningful feedback

- A cloud certification on any major cloud provider

- Experience supporting live production infrastructure, can put out fires under pressure when things go wrong

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs


    Sr. Network Engineer

  • location: Brighton, MA
  • job type: Temp to Perm
  • salary: $60 - $70 per hour
  • date posted: 5/27/2020