UX Researcher #5598

  • location: Boston, MA
  • type: Contract
  • salary: $50 - $58 per hour
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job description

UX Researcher #5598

job summary:
The UX Researcher initiates, designs, and executes research approaches to understand client consumers, as inputs to strategic decision-making and design of client offerings. This role presents the incredibly unique opportunity to build and evolve the journey and experience of our consumers from the ground up. We are looking for individuals who are purpose-driven to improve seniors' whole health and help them live their best lives.

location: Boston, Massachusetts
job type: Contract
salary: $50 - 58 per hour
work hours: 9am to 5pm
education: Bachelors
The UX Researcher will lead and support multi-disciplinary teams, generating consumer insight to support a rapid-iteration human-centered design approach to creating client solutions and strategies. This includes framing consumer problems and hypotheses, planning and execution of both exploratory and evaluative research studies, synthesizing insights and disparate points of view, facilitating working sessions to uncover ideas and insights, making them tangible through designed artifacts, socializing insights broadly, and supporting their application across multi-disciplinary teams. You will work alongside others on the client Marketing team to support and evolve our Consumer Insights + Experience practice, contributing to foundational activities which will become core to our process and approach.

Primary responsibilities for this role include:

- Liaising directly with client's UX Design + Product teams to define the consumer experience research and strategy agenda, identify and prioritize research questions and hypotheses related to digital solutions, define and execute research approaches, analyze and synthesize research insights, share and activate implications in design and development of digital solutions

- Designing approaches to learn from consumers, using mixed methods-including qualitative and quantitative, primary and secondary sources-to rapidly gather insight, feedback and data analysis

- Identifying and activating critical insights processes, tools, and partners

- Engaging existing insights and analytics resources within and beyond the client to mine the wealth of data and insight across the Humana organization

- Effectively project managing requirements across multiple engagements with a consultative approach to leading and contributing to work

- Leading and inspiring cross-functional teams to explore and understand our consumers' experiences and needs, uncovering meaningful human-centered insights that drive exceptional design

- Sharing stories of our consumers and communicating consumer needs, principles, and designs through artifacts, presentations, and prototypes to inform client offerings so that they can be developed with integrity over time

- Identifying opportunities for client solutions, services, and experiences which meet consumer needs in distinctive ways

- Applying rapid prototyping and testing approaches to understand consumer desirability of client offerings, proving out ideas and course-correcting; supporting cross-functional teams to test offerings through in-market experiments and pilots

- Enabling and advocating for consumer empathy across the client team through ongoing immersion with consumers in the field, in the lab, and through other channels

- Serving as an advocate, representing the user voice in all contributions to the client business and offering throughout the development process

The successful candidate will be:

- Passionate about a vision to change the trajectory of senior health in America

- Curious, empathetic, and human-centered

- Radically committed to the consumer

- Committed to servant leadership and the development of colleagues across the client

- Comfortable with ambiguity and experimentation, nimble

- Driven to rapidly explore, develop, and deliver insights and ideas

- Collaborative and consultative across multi-disciplinary teams, both internal and external to an organization

- A lateral synthetic thinker who can integrate new points of view

- Self-driven, self-initiating, and accountable with time, resources, and relationships

- A problem-solver with a growth mindset; willing to jump in and figure it out, whatever the problem

- Authentic, confident, balancing experience with a willingness to learn

- An exceptional and compassionate communicator

- Unafraid of challenging the status quo

skills: Required Qualifications

- Bachelor's degree

- 8+ years' experience in UX research and design, lean start-up, rapid prototyping and testing approaches

- 3+ years' experience working with cross-functional teams to deliver digital products

- Success in contributing to development of disruptive new market offerings, as demonstrated by a strong design/innovation portfolio

- Experience with a variety of research methodologies, e.g. field research or ethnography, IDIs, co-creation and prototyping, engaging users remotely, survey design and analysis, concept testing, usability studies

- Excellent communication and facilitation skills

- Experience with human-centered design, design thinking, rapid-iteration/lean start-up practices and tools

Preferred Qualifications

- Master's degree

- Experience with online UX and usability testing tools like UserZoom, UserTesting, etc.

- Experience with in-market experiments and pilots

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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