Helpdesk Technician 2

  • location: Albany, NY
  • type: Temp to Perm
  • salary: $20 - $23.08 per hour

job description

Helpdesk Technician 2

job summary:
Our client is currently seeking a Helpdesk Technician II for a 6 month contract to hire opportunity located in Albany, NY.

Job Duties/Responsibilities:

- Promote a high level of customer satisfaction through proper telephone, email, and chat solution techniques, and respond with the appropriate amount of urgency to user problems

- Identify, research and resolves technical problems

- Document, track and monitor problems to ensure timely resolution

- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues

- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems

- Correct application issues, solve network and security problems and identify common PC software and hardware problems

- Provide hardware support of PCs and Laptops, such as installing drivers or upgrading hardware

- Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals

- 1-3 years' experience with Office 365

- Provide support for Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in-depth diagnostics

- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software

- Perform other duties as assigned by management

Education/Requirements:

- High school diploma or GED required

- Associate degree is preferred

- Minimum 1 year of related work experience required

- Excellent organizational, written, and verbal communication skills

- Computer literate and familiar with help desk procedures

- Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software

- Ability to install and deploy Windows based computers

- Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint

- Knowledge of Internet Explorer software usage and configuration

Physical Requirements:

- Ability to sit for up to 80% of time

- Ability to lift up to 60 pounds required

- Frequent use of computer, telephone, and office equipment (copier, fax, scanner)

 
location: Albany, New York
job type: Contract
salary: $20.00 - 23.08 per hour
work hours: 8am to 4pm
education: No Degree Required
 
responsibilities:
Job Duties/Responsibilities:

- Promote a high level of customer satisfaction through proper telephone, email, and chat solution techniques, and respond with the appropriate amount of urgency to user problems

- Identify, research and resolves technical problems

- Document, track and monitor problems to ensure timely resolution

- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues

- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems

- Correct application issues, solve network and security problems and identify common PC software and hardware problems

- Provide hardware support of PCs and Laptops, such as installing drivers or upgrading hardware

- Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals

- 1-3 years' experience with Office 365

- Provide support for Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in-depth diagnostics

- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software

- Perform other duties as assigned by management

 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: No Degree Required
 
skills:
  • imaging
  • asset managment
  • Helpdesk
  • NOC Technician
  • Electronics Technician

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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    Helpdesk Technician 2

  • location: Albany, NY
  • job type: Temp to Perm
  • salary: $20 - $23.08 per hour
  • date posted: 5/15/2020