ServiceNow Technical Lead

  • location: Washington, DC
  • type: Contract
  • salary: $60 - $65 per hour
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job description

ServiceNow Technical Lead

job summary:
  • Leads and completes all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)
  • Serves as a hands-on ServiceNow specialist, BA, developer and a key resource in developing solutions and applications for the company's ITSM, ITBM and ServiceNow system
  • Collaborates effectively with ServiceNow users and stakeholders to develop solutions and execute changes
location: Washington, Washington, D.C.
job type: Contract
salary: $60 - 65 per hour
work hours: 9am to 5pm
education: Bachelors
  • Collaborates effectively with ServiceNow users and stakeholders to develop solutions and execute changes
  • Supports and enhances reporting solutions both within ServiceNow and through external reporting solutions to support USAC requirements
  • Designs, develops, documents, maintains, administers, and continuously improves the company's ITSM, ITBM and ServiceNow system
  • Creates and configures Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
  • Provides high-level design and implement of technical solutions for ServiceNow - understanding the workflow engines is necessary
  • Evaluates and reports on new ServiceNow technologies and makes recommendations solutions to deliver customer value and to enhance capabilities of cloud-based and virtualized services
  • Maintains technical expertise, relevant industry standards, and best practices in ServiceNow
  • Creates and configures Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
  • Develops the application including configuration, report and dashboard development, and data migration, where applicable
  • Loads, manipulates and maintains data between ServiceNow and other systems, including Jira, Splunk, Tenable, and Tableau
  • Carries out unit-testing and defect resolution
  • Obtains and analyzes business requirements and document technical solutions
  • Attends Scrum meetings and keeps PM and team apprised of status
  • Other duties as assigned.
  • Bachelor's Degree in Computer Science and/or Information Technology; relevant work experience (over seven years) may be acceptable.
  • ServiceNow Certified System Administrator certification required (admin or higher).

  • Ability to use JIRA, Confluence, Microsoft Visio and Tableau
  • Ability to produce artifacts
  • Ability advise and coach internal users and product team to increase knowledge base of ServiceNow, especially PPM module, as a tool
  • Focus on providing outstanding customer support at all levels of a customer's organization
  • Working in teams, task forces, etc.
  • Developing and/or creating new or more effective ideas, approaches, etc.
  • Developing and/or creating methods, procedures, training, etc.
  • Providing outstanding customer service
  • Developing and maintaining positive customer rapport
  • Organizational skills
  • Excellent interpersonal and communication skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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