Platform Validation Technician

  • location: Folsom, CA
  • type: Contract
  • salary: $21 - $23 per hour
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job description

Platform Validation Technician

job summary:
We have a 6 month contract opportunity for a Platform Validation Technician in Folsom, CA.

Description:

Thunderbolt Ecosystem Technical Support

Client Connectivity Division CCD is looking for a technical person for Thunderbolt product lines. The primary goal of this job is to ensure that Thunderbolt peripheral developers are delighted by the technical support they are receiving from the company on Thunderbolt, and their products. This role requires working closely with peripheral OEM and ODMs, CCD HW/SW/FW engineers located in Israel, and with the world-wide product and customer marketing team. This person will be responsible to track progress on technical issues, working closely with technical teams to drive timely debug, resolution, and respond to these issues. When issues or challenges are found, work with engineers to determine the customer impact and deliver them to product/customer marketing in a timely fashion. If we decide a customer needs technical training or meetings with technical experts on certain topics, coordinate those activities.

 
location: Folsom, California
job type: Contract
salary: $21 - 23 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
The primary goal of this job is to ensure that Thunderbolt peripheral developers are delighted by the technical support they are receiving from the company on Thunderbolt, and their products. This role requires working closely with peripheral OEM and ODMs, CCD HW/SW/FW engineers located in Israel, and with the world-wide product and customer marketing team. This person will be responsible to track progress on technical issues, working closely with technical teams to drive timely debug, resolution, and respond to these issues. When issues or challenges are found, work with engineers to determine the customer impact and deliver them to product/customer marketing in a timely fashion. If we decide a customer needs technical training or meetings with technical experts on certain topics, coordinate those activities.

 
qualifications:
Strong technical support, and customer engagement skills with 3+ years of experience are required. Experience and savvy working with customer engineering is required.

Solid PC platform and technology understanding is required

Self-motivated with strong problem solving and critical thinking skills, and ability to work across multiple technical groups.

Excellent verbal and written communication skills - as well as strong organizational and meaningful written indicator skills.

Excellent customer support experience/skills

PC Architecture, IO Architecture

Occasional travel will be required to Santa Clara and Oregon

Education: AA in Computer Engineering with 3+ years industry experience

 
skills: Strong technical support, and customer engagement skills with 3+ years of experience are required. Experience and savvy working with customer engineering is required.

Solid PC platform and technology understanding is required

Self-motivated with strong problem solving and critical thinking skills, and ability to work across multiple technical groups.

Excellent verbal and written communication skills - as well as strong organizational and meaningful written indicator skills.

Excellent customer support experience/skills

PC Architecture, IO Architecture

Occasional travel will be required to Santa Clara and Oregon

Education: AA in Computer Engineering with 3+ years industry experience


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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