Senior Application Support Engineer

  • location: Boston, MA
  • type: Permanent
  • salary: $90,000 - $95,000 per year
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job description

Senior Application Support Engineer

job summary:
Senior Application Support Engineer

The Senior Application Support Engineer will provide support for various application and systems across all business lines.

The candidate will be responsible for managing and monitoring the various batch and real time processes that run within the firm and provide exemplary troubleshooting and support to our business partners.

The Senior Application Support Engineer will also be expected to provide guidance on areas for improvement both technically and from a process perspective. This candidate will also provide guidance and mentoring to more junior support engineers.

Responsibilities, Duties, and Accountabilities:

  • Serve as a senior technical resource supporting and integrating vendor provided financial and data warehouse applications for the bank's business units: Deposit & Cash Management, Investment Management, Commercial Lending and Residential Mortgage.
  • Mentor and guide more junior application support engineers on various topics including: troubleshooting, scripting, job scheduling, and general support best practices.
  • Work with project managers and team members to enhance and support the company's application portfolio including the CRM, core banking, finance, operations, compliance, business intelligence and image processing systems.
  • Create disaster recovery plans and help facilitate disaster recovery testing.
  • Lead various software upgrade products supported by the Application Engineering team.
  • Assist Project Managers with functional testing, regression testing, script testing, user acceptance testing and test environment support.
  • Create Application Technical Specification Documents and assist team members in the creation of project management methodology documents.
Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or equivalent
  • Minimum of 5-7 years of experience application support required.
  • Experience Supporting financial applications such as Fiserv Signature, Hyperion, SEI Trust 3000, Encompass, Capital Stream, APX, Moxy or similar core banking, lending, or investment management systems.
  • Strong ability to manage existing and new vendors, their application(s) and services.
  • Proven experience analyzing system performance, data loads and data integrity.
  • Demonstrated ability to document application support methodology and procedures.
  • Additional experience and familiarity with the following technologies required:
  • Data transfers and loads
  • Online Banking or Portfolio Management systems
  • Client Server software installation and configuration
 
location: Boston, Massachusetts
job type: Permanent
salary: $90,000 - 95,000 per year
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
  • Bachelor's degree in Computer Science, Information Systems, or equivalent
  • Minimum of 5-7 years of experience application support required.
  • Experience Supporting financial applications such as Fiserv Signature, Hyperion, SEI Trust 3000, Encompass, Capital Stream, APX, Moxy or similar core banking, lending, or investment management systems.
  • Strong ability to manage existing and new vendors, their application(s) and services.
  • Proven experience analyzing system performance, data loads and data integrity.
  • Demonstrated ability to document application support methodology and procedures.
  • Additional experience and familiarity with the following technologies required:
  • Data transfers and loads
  • Online Banking or Portfolio Management systems
  • Client Server software installation and configuration
 
qualifications:
  • Bachelor's degree in Computer Science, Information Systems, or equivalent
  • Minimum of 5-7 years of experience application support required.
  • Experience Supporting financial applications such as Fiserv Signature, Hyperion, SEI Trust 3000, Encompass, Capital Stream, APX, Moxy or similar core banking, lending, or investment management systems.
  • Strong ability to manage existing and new vendors, their application(s) and services.
  • Proven experience analyzing system performance, data loads and data integrity.
  • Demonstrated ability to document application support methodology and procedures.
  • Additional experience and familiarity with the following technologies required:
  • Data transfers and loads
  • Online Banking or Portfolio Management systems
  • Client Server software installation and configuration
 
skills:

  • Bachelor's degree in Computer Science, Information Systems, or equivalent
  • Minimum of 5-7 years of experience application support required.
  • Experience Supporting financial applications such as Fiserv Signature, Hyperion, SEI Trust 3000, Encompass, Capital Stream, APX, Moxy or similar core banking, lending, or investment management systems.
  • Strong ability to manage existing and new vendors, their application(s) and services.
  • Proven experience analyzing system performance, data loads and data integrity.
  • Demonstrated ability to document application support methodology and procedures.
  • Additional experience and familiarity with the following technologies required:
  • Data transfers and loads
  • Online Banking or Portfolio Management systems
  • Client Server software installation and configuration

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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