We create simple, friendly digital experiences by being obsessed with what's most important to our 20 million customers and incorporating their voices into every decision we make. Our client was one of the first banks to go online, and we've never stopped innovating. Content strategy is nothing new for us. Since 2003, content strategy has been baked into our user-centered process from concept to launch. Our Content Strategists are equal partners with Designers for all of our engagements, and they often lead engagements.
Why you'll thrive here:
You share our passion for customer experience and problem-solving.
You play well with others but you aren't afraid to stand up for what you think is right.
You're diplomatic and flexible, and you've got what it takes to influence others.
You see the big picture, but you also find satisfaction in making every detail right.
You know the difference between content strategy and writing, and you do both well.
You love words, but you understand that content is much more than just copy.
You consider the whole experience. You have an understanding of the user-centered design process, including personas, task analysis, task flows, content audits, content strategies, and user testing.
You understand what's technically possible, and how business rules work with customer experience
You are organized and able to work on several projects at once
What you'll be responsible for:
Collaborating with Designers, Content Strategists, Producers, Product Designers and Researchers on multi-device experiences for online and mobile banking, financial education, product information, tools, and applications
Creating content strategies that meet customer needs and business goals
Writing and editing copy - you make every word count
Often acting as project lead, coordinating multi-disciplinary project teams, writing creative briefs, estimating scope and sizing, and handling escalations
Working on large projects as well as ongoing maintenance, both independently and as part of a team
Working with project teams to understand business goals and identify customer needs
Partnering with product managers, project managers, developers, business analysts, legal/compliance, and more
Performing light interaction design and information architecture
We'd like to see your work, so we may ask qualified applicants to electronically submit writing samples as well as interim deliverables including but not limited to: design briefs, content inventories, and strategy recommendations.
Locations: San Francisco, CA, Oakland, CA, or Charlotte, NC
3-5 years of content strategy and writing experience, with at least 1-2 years as an online content strategist and writer for large, public-facing company/websites
Experience developing and implementing content strategies for large sites or large sections of sites
Experience leading multi-disciplinary project teams
Deep familiarity with user-centered design principles
Experience developing and owning digital editorial standards and guidelines
Experience managing vendors and contractors
Superb communication skills, both verbal and written
Demonstrated ability to persuade partners and diplomatically resolve conflict
Excellent organization and attention to detail
Expert knowledge of Microsoft Word and comfort with PowerPoint
Familiarity with content management systems
Some experience with information architecture
location: San Francisco, California
job type: Contract
salary: $55 - 65 per hour
work hours: 8am to 4pm
The essential functions of this role include:
- working in a smoke free environment
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors (required)
- UX content
- digital product
- Creating Content Strategies
- Content Management Systems
- digital content
- style guide
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.