Pega Production Support

  • location: Chandler, AZ
  • type: Temp to Perm
  • salary: $30 - $40 per hour

job description

Pega Production Support

job summary:
Provides leadership to technical systems support projects within a technology organization. Duties are varied and may include one or more of the following: participates in the development of technical support strategies and plans; acts as an internal consultant regarding use of tools and process re-engineering to improve delivery, support and governance process execution; provides technical expertise for technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services; oversees the creation of diagnostic, simulation and other tools to maintain, troubleshoot and/or restore service or data to systems; leads support projects and migrations from development to production, upgrades, installations and/or configurations; leads efforts to troubleshoot network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; assures quality, security and compliance requirements are met for supported areas; oversees creation of or updates to and testing of the business continuation plan; provides direction or guidance to less experienced staff.: 7+ years systems support analysis experience.

 
location: Chandler, Arizona
job type: Contract
salary: $30 - 40 per hour
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:
rovides technical systems support within a technology organization. Duties are varied and may include one or more of the following: provides support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems; evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported; performs migrations from development to production, upgrades, installations and/or configurations; may evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported; completes project sizing; updates/writes documentation and procedures and provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts; creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas; updates, creates and tests the business contination plan; may coordinate project resources and provide guidance to less experienced analysts.: 5+ years systems support analysis experience.

 
qualifications:
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors
 
skills:
  • PRODUCTION SUPPORT (1 year of experience is required)
  • PEGA (1 year of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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