Randstad Technologies is currently looking for an Operations Technician. The ideal candidate will utilize their advanced technical expertise and problem solving resolution skills at the customer or company site providing guidance and direction for subordinate field/site engineering jobs. You will be asked to troubleshoot and collaborate with customers for a large scale telecommunications/network company.
location: Littleton, Colorado
job type: Contract
salary: $18 - 20 per hour
work hours: 9pm to 7am
education: No Degree Required
Responsibilities - Actively troubleshoot several service types such as T1, DS3, and ethernet solutions - Escalate and hold LEC Partners accountable for offnet repairs - Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes - Efficiently and accurately manages customer-initiated trouble tickets to resolution. - Maintains customer relationships, both internal and external - Monitors the performance of the telecommunications networks, including usage, load patterns and system response
- Experience level: Entry Level
- Minimum 2 years of experience
- Education: No Degree Required
- Network Operations Center
- routing protocols
- the osi model (1 year of experience is preferred)
- technical support (2 years of experience is required)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.