Helpdesk AV Support Technician (864846)

  • location: Lehi, UT
  • type: Contract
  • salary: $12 - $15 per hour

job description

Helpdesk AV Support Technician (864846)

job summary:
Pure Storage, the all-flash enterprise storage company, enables the broad deployment of flash in the data center. When compared to traditional disk-centric arrays, Pure Storage all-flash enterprise arrays are 10x faster and 10x more space and power efficient at a price point that is less than performance disk per gigabyte stored. The Pure Storage FlashArray is ideal for high performance workloads, including server virtualization, desktop virtualization (VDI), database (OLTP, real-time analytics) and cloud computing.

location: Lehi, Utah
job type: Contract
salary: $12 - 15 per hour
work hours: 7am to 3pm
education: High School
  • Provide technical assistance to resolve employees issues for hardware and software locally and remote
  • Troubleshoot and Resolve user issues in Mac OS X, Microsoft Windows, and Linux.
  • Ensure incident/requests are handled within our SLAs to empower users with timely and accurate solutions
  • Utilize ticketing tracking system to document all support cases
  • Support for telecommunications technologies including Fuze and Zoom.
  • Perform user account management and application assignment.
  • Perform hardware repairs on systems as needed.
  • Provide systems and network support in conjunction with the Network team.
  • Remove malware and other security threats.
  • Lead project as a SME (subject matter expert) on our tools and services
  • Support and assist Audio Video needs

    o Maintain and upkeep of Zoom Rooms

    o Manage Events that may include All Hands which are broadcast live globally.
  • Available for periodic 24x7 on-call and off-hours support.
The essential functions of this role include:

  • manual lifting up to 50lbs
  • Experience level: Entry Level
  • Minimum 2 years of experience
  • Education: High School (required)
  • Helpdesk
  • Desktop Support
  • software support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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