?Technical Support Agent

  • location: Redmond, WA
  • type: Contract
  • salary: $15 - $19 per hour

job description

?Technical Support Agent

job summary:
Technical Support Agent needed for a contract opportunity with Randstad Technologies client in Redmond, WA.

Summary:

  • Does the idea of a fast-paced, continually evolving, customer-centric environment focused on delivering amazing entertainment excite you? Do you want to directly impact the customer experiences of the games and franchises you have been playing for years? Would you like to help us create a premium experience for customer support?
  • Our client is looking for a Technical Support Agent to help drive issues reported by customers to resolution. As a Technical Support Agent, you will work directly with Customers, Support Agents, and internal team members, to troubleshoot issues and drive them to a solution.
Responsibilities

  • As a part of the client support team, you will work with internal and external support agents to facilitate troubleshooting issues with users, as well as identifying information that is pertinent to the issues. You will be working on a wide variety of PC and Console issues relative to the Franchise titles, helping drive them to either a solution for the user or a clear issue to be reported to the team. Daily communication with external Support Agents, Internal Support Agents, and the Support Liaison for the project team will be fundamental in executing on all troubleshooting and responses to users.
  • As a voice of client support, you will need to effectively communicate questions and suggestions directly to customers, helping them feel that client is focused on issues they report.?
Minimum Qualifications & Skills

  • 2-3 years work experience as a Test Associate or equivalent
  • understanding of software development and/or game troubleshooting
  • Good exposure to professional, high-tech environment
  • Experience installing an OS on a PC or console
  • Excellent written and oral communication skills
  • Independent problem solving skills
  • Bachelor's degree, technical training certification, Associate or Bachelors in Computer Science and/or equivalent work experience/training preferred
 
location: REDMOND, Washington
job type: Contract
salary: $15 - 19 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • As a part of the client support team, you will work with internal and external support agents to facilitate troubleshooting issues with users, as well as identifying information that is pertinent to the issues. You will be working on a wide variety of PC and Console issues relative to the Franchise titles, helping drive them to either a solution for the user or a clear issue to be reported to the team. Daily communication with external Support Agents, Internal Support Agents, and the Support Liaison for the project team will be fundamental in executing on all troubleshooting and responses to users.
  • As a voice of client support, you will need to effectively communicate questions and suggestions directly to customers, helping them feel that client is focused on issues they report.?
 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • Technical Support
  • Desktop Support
  • troubleshooting
  • Game
  • console

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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