Technology Support Analyst

  • location: Minneapolis, MN
  • type: Temp to Perm
  • salary: $45 - $56.23 per hour

job description

Technology Support Analyst

job summary:
TOP REQUIREMENTS:

  • Experience with Analytics and other data mining tools
  • Current Windows OS Server knowledge.
  • Intermediate understanding of scripting languages such as Batch file scripting, Power Shell and Python.
Experience will set candidates apart from one another: Direct experience with NICE/Nexidia Analytics cloud-hosted solutions.

Top 5-10 Responsibilities:

  • Apply knowledge of technology to monitor performance, identify, troubleshoot multiple systems and take appropriate action to resolve issues in the environment.
  • Collaborate with stakeholders to understand business goals and evaluate impact to future system performance and proactively recommend opportunities to improve support.
  • Perform basic integrations to enhance the current platform.
  • Coordinates all aspects of the build and deployment of infrastructure with the appropriate internal partners and the vendor.
  • Provide scripting solutions for monitoring data workflow.
  • Develops documentation to support current and test planned configuration changes.
  • Performs daily maintenance checks and ensure proper escalation and resolution to challenges found.
  • Ongoing daily support of Nexidia hosted-solution and call center support activities including rotational on-call duty.
Needed software tools/skills:

  • Current Windows OS Server knowledge.
  • Basic understanding of Network Protocols, SFTP, SFTP tools.
  • Intermediate understanding of scripting languages such as Batch file scripting, Power Shell and Python.
  • Experience with Analytics and other data mining tools
  • Intermediate knowledge of MS SQL, SQL Server Management Studio and SQL Server Integration Services.
  • Working experience in dataflow automation involving various files formats such as excel, csv, XML and json.
  • Basic understanding of ETL.
Must have skills/attributes:

  • Current Windows OS Server knowledge.
  • Basic understanding of Network Protocols, SFTP, SFTP tools.
  • Intermediate understanding of scripting languages such as Batch file scripting, Power Shell and Python.
  • Intermediate knowledge of MS SQL, SQL Server Management Studio and SQL Server Integration Services.
  • Working experience in dataflow automation involving various files formats such as excel, csv, XML and json.
  • Basic understanding of ETL.
Nice to have skills/attributes:

  • Experience with call recording platforms such as Nexidia Analytics, Qfiniti Call Recording and NICE Engage, NICE APA/RTAM.
  • Knowledge of ServiceNow Incidents, Changes and Problem ticket
  • Coordinating with external party vendor engineers.
 
location: Minneapolis, Minnesota
job type: Contract
salary: $45.00 - 56.23 per hour
work hours: 8am to 5pm
education: No Degree Required
 
responsibilities:
  • Apply knowledge of technology to monitor performance, identify, troubleshoot multiple systems and take appropriate action to resolve issues in the environment.
  • Collaborate with stakeholders to understand business goals and evaluate impact to future system performance and proactively recommend opportunities to improve support.
  • Perform basic integrations to enhance the current platform.
  • Coordinates all aspects of the build and deployment of infrastructure with the appropriate internal partners and the vendor.
  • Provide scripting solutions for monitoring data workflow.
  • Develops documentation to support current and test planned configuration changes.
  • Performs daily maintenance checks and ensure proper escalation and resolution to challenges found.
  • Ongoing daily support of Nexidia hosted-solution and call center support activities including rotational on-call duty
 
qualifications:
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: No Degree Required
 
skills:
  • data mining tools
  • Windows OS Server knowledge.
  • Power Shell
  • Python

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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