Level 1 Support

  • location: Austin, TX
  • type: Temp to Perm
  • salary: $20 - $22 per hour

job description

Level 1 Support

job summary:
One of our Austin clients is looking to add multiple level 1 support resources to their growing team.

This role will be responsible for answering and resolving basic product technical-support questions received from customers. Technicians are responsible for ensuring call resolution in a timely manner, meeting average handle time requirements.

Education

  • High School Diploma or Equivalent
Experience

  • 1-2 years technical customer support
  • Prior help desk experience a plus
  • Basic troubleshooting
  • Prior experience working with iOs devices
Knowledge, Skills and Abilities

  • Thorough knowledge of Windows PC environments and associated components
  • Working knowledge of LAN
  • Effective communicator
  • Comfortable working autonomously and self-motivating
  • Ability to work diligently and utilize problem-solving skills to fix issues and ensure functionality.
  • Must have familiarity with Windows devices and hardware
 
location: Austin, Texas
job type: Contract
salary: $20 - 22 per hour
work hours: 8am to 5pm
education: High School
 
responsibilities:
Providing remote applications support via email and phone

Answer customer phone calls, assist callers with a variety of issues, including basic software and hardware troubleshooting

Perform software upgrades as requested, managing both business standard and proprietary software

Establish call/email response prioritization

Escalate issues that cannot be resolved using current knowledge to the next level

Contributes to ensuring client self-help knowledge; documenting typical requests and incidents, resolutions, and work-around procedures

 
qualifications:
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: High School
 
skills:
  • technical support (1 year of experience is required)
  • Helpdesk (1 year of experience is required)
  • iOS (1 year of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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