Help Desk/ IT Support

  • location: Oceanside, CA
  • type: Temp to Perm
  • salary: $22 - $26 per hour

job description

Help Desk/ IT Support

job summary:
Great opportunity for a mid level IT support technician with one of San Diego's premier retail businesses. This is a contract to hire opportunity for the right individual that excels in the role. This role will expose you to all facets of the IT organization in the company and is going to provide you a path to an upwards path in the organization.

location: Oceanside, California
job type: Contract
salary: $22 - 26 per hour
work hours: 8am to 5pm
education: High School
Assist in implementation of company network security measures to protect data, software, and hardware

·Handle problem recognition, research, resolution, and follow-up for routine user problems, and escalation of more complex problems.

·Manage inventory levels to ensure employees have the proper IT related equipment to work efficiently

·Create knowledge articles for publication to technical and non-technical team members

·Troubleshoot all matters related to team member laptop and computers and mobile devices

·Troubleshoot issues relating to AV equipment and conference rooms

·Install, configure, and test computer hardware, networking software and operating system software both manually and via endpoint management tools

·Provide hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals

·Respond to customer requests in a timely fashion and work independently to complete assigned tasks as quickly as possible

·Respond to tickets and questions from users concerning their hardware and software issues

·Keep affected business partners informed about progress

·Escalate the process as necessary per established escalation policies

·Provide basic training to end users on ad-hoc basis

·Other projects and support needs as assigned

  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: High School
  • imaging
  • Support
  • Desktop Support
  • Helpdesk (3 years of experience is preferred)
  • asset managment

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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