Associate Director, Patient Recruitment and Retention

  • location: Lexington, MA
  • type: Contract
  • salary: $45 - $50 per hour
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job description

Associate Director, Patient Recruitment and Retention

job summary:
Patient Recruitment and Retention's (PR&R) mission is to support the study teams in effectively planning for and achieving on-time enrollment by developing and executing innovative patient recruitment and site engagement strategies that leverage strategic partnerships, healthcare data, and technologies.

location: Lexington, Massachusetts
job type: Contract
salary: $45 - 50 per hour
work hours: 9am to 5pm
education: Bachelors

- Develop and oversee patient-centric recruitment strategies that enable study teams to plan, forecast, remodel and succeed in delivering patient enrollment goals

- Consult with and provide guidance to study teams to enable informed decision making on recruitment strategy and vendor selection

- Partner with internal cross-functional teams and recruitment vendors in execution of recruitment and retention tactics

- Drive forward innovation including processes and methodologies, leveraging data and technologies and patient insights


- Develop and deliver custom-built, study-specific recruitment and retention plans, leveraging real world data and patient perspectives to shape the strategy

- Monitor performance of recruitment and retention campaigns and implement strategic adjustments throughout the enrollment period; actively manage key vendors throughout the process

- Collect and promote application of best practices and lessons learned across all programs

- Identify and leverage opportunities to collaborate across the organization with various functional groups, such as Patient Engagement, Patient Advocacy and Medical Affairs to drive forward patient recruitment strategies

- Act as champion for patient recruitment within the organization, educating colleagues and bringing visibility to the value of the department

- Collaborate with internal and external stakeholders in discovery and development of innovative recruitment solutions

- Oversee execution of deliverables by PR&R Specialist including:

o Early operational planning and protocol feasibility

o Site identification

o Enrollment forecasting and modeling

o Patient recruitment and retention support strategies


Technical/Functional (Line) Expertise

- Deep understanding of patient recruitment and retention strategies, methodologies, and technologies

- Understanding of the pharmaceutical industry and clinical development


- Demonstrated ability to work across functions, regions and cultures

- Functional level leadership with the ability to inspire, motivate and drive results

- Excellent communicator, able to persuasively convey both ideas and data, verbally and in writing

- Proven skills as an effective team player who can engender credibility and confidence within and outside the company

- Demonstrates leadership presence and confidence

- Embraces and demonstrates a diversity and inclusion mindset and role models these behaviors for the organization

- Invests time in helping others to enhance their skills and perform at a higher level

Decision-making and Autonomy

- Decision making responsibilities:

o Provide input to decisions that impact the functional area

o Ability to seek diverse input from multiple constituents and stakeholders to drive innovative solutions

o Ability to incorporate feedback and ensure decisions are implemented swiftly to yield flawless execution

- Accountable for providing input to and implementing vision and strategy for designated scope


- Ability to build strong relationships and collaborate effectively with other interfacing client functions

- Cultivates a broad network of relationships throughout client, with affiliates and external partners, in the industry and area of expertise.

- Effectively navigates the changing external and internal environment and leads others through change by creating and inspiring and engaging workplace


- Forward thinking with the ability to recommend, influence and implement organizational change and continuous innovation

- Identifies opportunities and anticipates changes in the business landscape through an understanding and ongoing assessment of the environment affecting the business.

- Role models respect and inclusion, creating a culture that fosters innovation


- Extensive experience (5 to 8 years) in patient recruitment with evidence of increasing responsibility within a recruitment agency, pharmaceutical company, CRO or similar organization required

- Expertise in developing and overseeing recruitment and retention strategies

- Experience in managing leading-edge recruitment vendors, tools, and methods.

- Understanding of marketing and advertising strategies

- Understanding of clinical trials, relevant knowledge of GCP/Ich and applicable global regulations with regard to trial optimization strategies and tactics

- Proven track record of leading and driving business process transformation and organizational culture change as well as delivering on programs with complex business deliverables

- Health care business acumen with a comprehensive understanding of the pharmaceutical industry

- Strong communication (written and verbal) and presentation skills

- Experience with rare disease / difficult to recruit populations a plus

- Ability to multi-task, work independently and as part of a multidisciplinary team, exercise sound judgement and escalate issues when necessary

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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