Tier 1 Helpdesk Support - Partial Remote

  • location: Mill Valley, CA
  • type: Contract
  • salary: $20 - $21 per hour

job description

Tier 1 Helpdesk Support - Partial Remote

job summary:
Randstad is looking for individuals to join our team and support our clients HelpDesk needs. Customers will primarily be either calling in or submitting a ticket for assistance. We are looking for candidates with excellent phone/remote support experience and ability to work comfortably within a standard ticketing system.

location: Mill Valley, California
job type: Contract
salary: $20 - 21 per hour
work hours: 8am to 4pm
education: No Degree Required
Randstad is looking for candidates to help with the growing needs of one of our customers here in Mill Valley. Professionalism and communication are key requirements for all candidates. This role will deal with both phone / remote support via a call-in or ticketing system as well as onsite assistance. Onsite will typically be either 2 or 3 days a week and the rest remote.

Key requirements:

  • 3-5 years of IT related experience
  • Excellent phone support skills
  • Experience with remote support
  • Windows 10, Office Suite
  • Comfortable within ticketing systems
  • General setup of new computers and troubleshooting of issues
  • High level of communication
  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: No Degree Required
  • Helpdesk (3 years of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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