Tech support

  • location: Hauppauge, NY
  • type: Contract
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job description

Tech support

job summary:
Site Systems/Infrastructure Support SA

Description/Overview

Provide onsite end-to-end support for workstations, servers, network devices, voice/video systems, peripheral hardware and application software. Responsibilities include day-to-day break/fix support as well as identification, preliminary analysis and communication of chronic hardware/software issues to appropriate resolver groups. This role will interface with various client functional teams to resolve technology related issues.

Key Responsibilities:

  • Install software, configure computers and peripherals
  • Provide hands-on and technical support to client end users
  • Provide resolution and assistance to Windows 7/10 related problems
  • Network access troubleshooting and repair
  • Document and assign call tickets to related IT groups for further support
  • Install and repair faulty or damaged operating system software
  • Telephone support/troubleshoot hardware and software problems on PCs.
  • Troubleshoot client connectivity issues regarding the network and LAN/WAN.
  • Address user questions.
  • Perform basic network administration.
Qualifications:

  • 1-3 years desktop/SA support experience
  • Requires exceptional organizational and communications skills (verbal and written), the ability to work independently, analytical skills and multi-tasking skills
  • Exceptional customer service skills
  • Ability to multitask in fast-paced, deadline driven environment
  • Strong problem solving and decision-making skills
 
location: Hauppauge, New York
job type: Contract
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
Site Systems/Infrastructure Support SA

Description/Overview

Provide onsite end-to-end support for workstations, servers, network devices, voice/video systems, peripheral hardware and application software. Responsibilities include day-to-day break/fix support as well as identification, preliminary analysis and communication of chronic hardware/software issues to appropriate resolver groups. This role will interface with various client functional teams to resolve technology related issues.

Key Responsibilities:

  • Install software, configure computers and peripherals
  • Provide hands-on and technical support to client end users
  • Provide resolution and assistance to Windows 7/10 related problems
  • Network access troubleshooting and repair
  • Document and assign call tickets to related IT groups for further support
  • Install and repair faulty or damaged operating system software
  • Telephone support/troubleshoot hardware and software problems on PCs.
  • Troubleshoot client connectivity issues regarding the network and LAN/WAN.
  • Address user questions.
  • Perform basic network administration.
Qualifications:

  • 1-3 years desktop/SA support experience
  • Requires exceptional organizational and communications skills (verbal and written), the ability to work independently, analytical skills and multi-tasking skills
  • Exceptional customer service skills
  • Ability to multitask in fast-paced, deadline driven environment
  • Strong problem solving and decision-making skills
 
qualifications:
Site Systems/Infrastructure Support SA

Description/Overview

Provide onsite end-to-end support for workstations, servers, network devices, voice/video systems, peripheral hardware and application software. Responsibilities include day-to-day break/fix support as well as identification, preliminary analysis and communication of chronic hardware/software issues to appropriate resolver groups. This role will interface with various client functional teams to resolve technology related issues.

Key Responsibilities:

  • Install software, configure computers and peripherals
  • Provide hands-on and technical support to client end users
  • Provide resolution and assistance to Windows 7/10 related problems
  • Network access troubleshooting and repair
  • Document and assign call tickets to related IT groups for further support
  • Install and repair faulty or damaged operating system software
  • Telephone support/troubleshoot hardware and software problems on PCs.
  • Troubleshoot client connectivity issues regarding the network and LAN/WAN.
  • Address user questions.
  • Perform basic network administration.
Qualifications:

  • 1-3 years desktop/SA support experience
  • Requires exceptional organizational and communications skills (verbal and written), the ability to work independently, analytical skills and multi-tasking skills
  • Exceptional customer service skills
  • Ability to multitask in fast-paced, deadline driven environment
  • Strong problem solving and decision-making skills
 
skills: Site Systems/Infrastructure Support SA

Description/Overview

Provide onsite end-to-end support for workstations, servers, network devices, voice/video systems, peripheral hardware and application software. Responsibilities include day-to-day break/fix support as well as identification, preliminary analysis and communication of chronic hardware/software issues to appropriate resolver groups. This role will interface with various client functional teams to resolve technology related issues.

Key Responsibilities:

  • Install software, configure computers and peripherals
  • Provide hands-on and technical support to client end users
  • Provide resolution and assistance to Windows 7/10 related problems
  • Network access troubleshooting and repair
  • Document and assign call tickets to related IT groups for further support
  • Install and repair faulty or damaged operating system software
  • Telephone support/troubleshoot hardware and software problems on PCs.
  • Troubleshoot client connectivity issues regarding the network and LAN/WAN.
  • Address user questions.
  • Perform basic network administration.
Qualifications:

  • 1-3 years desktop/SA support experience
  • Requires exceptional organizational and communications skills (verbal and written), the ability to work independently, analytical skills and multi-tasking skills
  • Exceptional customer service skills
  • Ability to multitask in fast-paced, deadline driven environment
  • Strong problem solving and decision-making skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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