Service Desk Analyst

  • location: Phoenix, AZ
  • type: Contract
  • salary: $18 - $20 per hour

job description

Service Desk Analyst

job summary:
A support Desk Technician with a customer centric approach to problem solving. The Service Desk is in operation from 7:00am - 5:30pm Monday - Friday, excluding State holidays. Resources will need to be available for an eight hour shift during this time frame. The service desk supports internal customers. These customers range from field workers to the Director. The Service desk is the first interaction the customer has with ITG. Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. ITG supports desktop applications, web based applications, client/server applications, computer/networking hardware, standard operating systems, MVD third party software applications, internally developed custom applications, etc. Position is restricted to local candidates and job duties cannot be performed remotely.

-Experience in a call center supporting Windows 7 and 10 and Office 2013.

-Working knowledge of customer service principles and processes

-Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, ISO27000/NIST 800 security concepts, and any other computer-related technologies

-Minimum 6 months to 1 year current working experience in an IT field

Associate's degree in a related field is preferred

Customer Service Skills

Excellent interpersonal, written and oral communication skills

Ability to work collaboratively in teams and across organizations

Ability to synthesize feedback and adjust plans accordingly

Ability to develop and write technical documentation

Ability to evaluate and test emerging technologies

Ability to apply creative solutions to business problems to ensure business needs are most effectively met.

 
location: Phoenix, Arizona
job type: Contract
salary: $18 - 20 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
These customers range from field workers to the Director. The Service desk is the first interaction the customer has with ITG. Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. ITG supports desktop applications, web based applications, client/server applications, computer/networking hardware, standard operating systems, MVD third party software applications, internally developed custom applications, etc. Position is restricted to local candidates and job duties cannot be performed remotely.

 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • Service Desk Analyst

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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