Desktop Technician

  • location: North Brunswick Township, NJ
  • type: Temp to Perm
  • salary: $23 - $25 per hour

job description

Desktop Technician

job summary:
Overview: The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back-office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. Mon -Thurs 11 am - 8 pm, Friday 8 am - 4 pm.

Essential Duties and Responsibilities IT Support:

- Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.

- Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.

- Builds images and software packages to deploy. -

Assists Workers and Support Tech I with Help Desk support issues.

- Assists in the supervision of Workers and/or temporary workers.

- Ensures lab equipment is meeting the requirements of the Academic delivery.

- Assists in maintaining lab security of equipment and software at all sites.

- Assists with network, server, and telecommunication support.

- Follows standard operating guides and ensures compliance.

- Participates in training and evaluative sessions and recommends methods to improve lab environments.

- Performs troubleshooting and support functions for staff, and faculty.

- Acts as point of contact (liaison) for facilities-related needs (responsible for coordinating onsite vendor work) SimCare Support The Specialist III is required to provide an intermediate level of support to the SimCare Center

- Requires approximately 10 hours per week

- Respond to requests, service calls and equipment setup assistance on short notice.

- Attend and support all Simlab on-site training, webinars, and conferences.

- Ensure all equipment is set up and is in good working order.

- Should be able to provide an intermediate level of support for the following: SIMLABS: SAM II Model, Computer and Sim Scopes. Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes. Podium PCs (2) and Projectors (2). WOW Carts and laptops. (4) Qualifications

- Associate's degree in a technical field preferred.

- 2 years' experience with desktop support or in a help desk

- 2 years' experience with Microsoft Active Directory in a large network environment

- Must achieve Chamberlain SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training

- MCP and A+ certification desired

- Knowledge of Microsoft Operating Systems, installation, and troubleshooting.

- Advanced PC troubleshooting skills.

- Good working knowledge with Hardware/Software installation in a network environment.

- Entry-level experience with networking, data, and voice systems.

- Knowledge of printer troubleshooting and repair.

- Experience with classroom equipment a plus.

- This position may require occasional evening and weekend work.

- Ability to lift up to 50 lbs.

 
location: North Brunswick, New Jersey
job type: Contract
salary: $23 - 25 per hour
work hours: 8am to 5pm
education: High School
 
responsibilities:
- Provide Tier 1 & 2 support to the campus and associated campuses/remote locations.

- Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.

- Builds images and software packages to deploy. -

Assists Workers and Support Tech I with Help Desk support issues.

- Assists in the supervision of other workers and/or temporary workers.

- Ensures lab equipment is meeting the requirements of the Academic delivery.

- Assists in maintaining lab security of equipment and software at all sites.

- Assists with network, server, and telecommunication support.

- Follows standard operating guides and ensures compliance.

- Participates in training and evaluative sessions and recommends methods to improve lab environments.

- Performs troubleshooting and support functions for staff and faculty.

- Acts as point of contact (liaison) for facilities-related needs (responsible for coordinating onsite vendor work) SimCare Support The Specialist III is required to provide an intermediate level of support to the SimCare Center

The essential functions of this role include:

  • working weekends
 
qualifications:
  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: High School (required)
 
skills:
  • Desktop Support
  • imaging
  • Network Administration
  • Comp TIA
  • SimCare Center

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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