Service Desk Analyst

  • location: Phoenix, AZ
  • type: Contract
  • salary: $12 - $20 per hour

job description

Service Desk Analyst

job summary:
Needed:

  • A support Desk Technician with a customer centric approach to problem solving.
  • This team member will assist in supporting Client (Arizona Department of Transportation) ITG's (Information Technology Group) Support Desk.
  • The Service Desk is in operation from 7:00am - 5:30pm Monday - Friday, excluding State holidays.
  • Resources will need to be available for an eight hour shift during this time frame.
  • The service desk supports internal customers at Client.
  • These customers range from field workers to the Director.
  • The Service desk is the first interaction the customer has with ITG.
Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. ITG supports desktop applications, web based applications, client/server applications, computer/networking hardware, standard operating systems, MVD third party software applications, internally developed custom applications, etc.

 
location: Phoenix, Arizona
job type: Contract
salary: $12 - 20 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
  • Position is restricted to local candidates and job duties cannot be performed remotely.
  • Experience in a call center supporting Windows 7 and 10 and Office 2013.
  • Working knowledge of customer service principles and processes
  • Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, ISO27000/NIST 800 security concepts, and any other computer-related technologies
  • Minimum 6 months to 1 year current working experience in an IT field
  • Associate's degree in a related field is preferred
  • strong Customer Service Skills
  • Excellent interpersonal, written and oral communication skills
  • Ability to work collaboratively in teams and across organizations
  • Ability to synthesize feedback and adjust plans accordingly
  • Ability to develop and write technical documentation
  • Ability to evaluate and test emerging technologies
  • Ability to apply creative solutions to business problems to ensure business needs are most effectively met
 
qualifications:
  • Experience level:
  • Education: Associates
 
skills:
  • Helpdesk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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