Help desk Support

  • location: San Antonio, TX
  • type: Permanent
  • salary: $40,000 - $41,600 per year

job description

Help desk Support

job summary:
Our client in San Antonio, Tx is looking to fill a permanent position for a Help Desk Support role. This will be a day time shift of 7:00A - 4:00P and will be a part of a growing team doing level 1 help desk support.

Required Skills:

  • 3+ years of Help Desk Support experience
  • Excellent Customer Service Skills
  • Documentation/Ticket writing experience
  • Basic Microsoft Office experience (Outlook, Word, Excel)
 
location: San Antonio, Texas
job type: Permanent
salary: $40,000 - 41,600 per year
work hours: 7am to 3pm
education: No Degree Required
 
responsibilities:
  • Responds to Help Desk calls regarding on-line service, network or end-user related problems.
  • Provides an interface for end-users seeking assistance
  • Documents all calls and either solves or makes sure tickets are escalated in a timely manager and to the right support group
 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: No Degree Required
 
skills:
  • Help desk (3 years of experience is preferred)
  • Customer Service
  • Documentation/Ticket Writing

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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