Production / Technical Support

  • location: Plano, TX
  • type: Contract
  • salary: $46 - $56 per hour

job description

Production / Technical Support

job summary:
Summary:

  • Quartz is the Global Markets and Financial cross-asset, front-to-back platform for pricing, analytics, trade capture, and risk/P&L reconciliation. This platform is leveraged by Capital Market's Lines of Business (LOBs) to develop products for their business, regulatory and enterprise objectives. This position is with the Quartz platform L2 support team in Texas which is part of Global Business Services production support organization.
  • Resource is required to be on the assignment for the required hours as specified in the job description. Forty hours per week is the expectation in the absence of specified hours. Attendance and punctuality are essential components of the position; therefore, unexcused absences and tardiness could result in dismissal. 10 + years. Provides support after the solution goes live.
  • If resources provide support from development through production, role should be chosen based on where the majority of their time is spent.
  • Production support from this role will typically fall into the third level of support: minor enhancements, batch optimization, patches, etc. Will also have extensive experience of supporting highly specialised technologies and / or business units
Responsibilities

  • Provide production support to the core components of Quartz platform and investigate production issues escalated by multiple line of businesses.
  • Monitoring and alerting of critical system environments and troubleshooting them.
  • Manage and investigate platform and infrastructure related issues
  • Support and help automate on-going maintenance, release and deployments on Quartz platform.
  • Work with LOB's on coordinating Business Continuity testing.
  • Identify areas for improvements (both procedural and technical) and prioritize the task internally
  • Liaise with Development and support teams and drive application stability
  • Proactive identification and resolution of problem hotspots.
  • Enforcement of change and incident management policy.
Qualifications:

Must Have Skills:

  • Linux Operating Systems(Primary) and Windows(Secondary)
  • Python, Shell, Perl Scripting or knowledge of other scripting languages (Python desirable)
  • knowledge on infrastructure components (network, server, storage, messaging)
  • troubleshooting skills with deep diving and proactive approach.
  • Good understanding of SDLC, ITIL and Agile framework
  • Knowledge of Change and incident management
  • experience in real time monitoring technologies like Nagios, ITRS, Splunk etc.
Skills:

  • Good communication skills.
  • Experience in organizing and documenting workflows and process for corporate system architecture.
  • DevOps experience
 
location: Plano, Texas
job type: Contract
salary: $46 - 56 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • Provide production support to the core components of Quartz platform and investigate production issues escalated by multiple line of businesses.
  • Monitoring and alerting of critical system environments and troubleshooting them.
  • Manage and investigate platform and infrastructure related issues
  • Support and help automate on-going maintenance, release and deployments on Quartz platform.
  • Work with LOB's on coordinating Business Continuity testing.
  • Identify areas for improvements (both procedural and technical) and prioritize the task internally
  • Liaise with Development and support teams and drive application stability
  • Proactive identification and resolution of problem hotspots.
  • Enforcement of change and incident management policy.
 
qualifications:
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors
 
skills:
  • Linux Operating System
  • Python
  • Shell
  • SDLC

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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