Production / Technical Support

  • location: Saint Louis, MO
  • type: Contract
  • salary: $13 - $23 per hour

job description

Production / Technical Support

job summary:
Summary:

  • This is a ANS role (ATM Network Support - ANS). Production Services is responsible for running the day to day operations of the technology platform.
  • Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Service Analytics and Reporting, Associate Support etc.
Responsibilities:

  • The Production Services Technical Support Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
  • Performs analytical, technical, and administrative work in supporting new and existing equipment and software under moderate supervision.
  • Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors.
  • Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. Fully competent to work under general direction on complex projects usually on specific assigned problems. Interprets, evaluates and resolves issues pertaining to the functional operation of technology products.
  • Awareness of business or function for which technical support is needed.
Qualifications:

Required Skills

  • Customer service; Phone support; IT experience; incident management; commensurate experience in a technical support, Helpdesk, ATM servicing or electronic operational and/or project management background.
  • Excellent customer service skills, verbal/written communication, and organizational skills are a must.
  • Candidate must be able to navigate multiple applications simultaneously in addition to Microsoft Office Suite.
  • Candidate must have experience directly troubleshooting issues to maintain stability of a network (ATM is ideal but not required)
Skills:

Desired Skills

  • Previous ATM knowledge, Project Management experience or part of a project team, Remedy; Proficiency with telephone, as majority of day will be utilizing telecom. Breakdown of workday, 65% on phone support; 35% technical recovery of ATMs.
 
location: Saint Louis, Missouri
job type: Contract
salary: $13 - 23 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
  • The Production Services Technical Support Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
  • Performs analytical, technical, and administrative work in supporting new and existing equipment and software under moderate supervision.
  • Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors.
  • Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. Fully competent to work under general direction on complex projects usually on specific assigned problems. Interprets, evaluates and resolves issues pertaining to the functional operation of technology products.
  • Awareness of business or function for which technical support is needed.
 
qualifications:
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors
 
skills:
  • Project Management
  • troubleshooting
  • customer service

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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