IT Support Analyst

  • location: Greensboro, NC
  • type: Contract
  • salary: $22 - $35 per hour
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job description

IT Support Analyst

job summary:
Hours:

Wednesday - Saturday 4/10 hour days 7 pm EST to 6 am EST.

Description:

As the IT Support Analyst I, you will be responsible for troubleshooting and escalating problems to keep organization running smoothly. If you're ready to embrace the challenge of working for a global company, we have an opportunity for you to build a career you can be proud of.

What you'll do on a typical day:

- Work with a team of analysts in providing knowledgeable, professional and courteous service to internal and external clients

- Answer technical questions and accurately triage and record a detailed description of problems/issues

- Track incident reports from creation through completion to ensure timely and accurate resolutions

- Escalate issues to a Senior Analyst or second-level support contact as necessary

- Provide rotational 24/7 support to resolve systems-related issues

What you need to succeed at organization:

At a minimum, you'll need:

- 1 year of experience in user support

- Proficiency in Microsoft Office, Windows 2000/2003/XP and Internet Explorer; ability to quickly learn and achieve proficiency in new software applications

It'd be great if you also have:

- Bachelor's degree

- Strong project and time management skills with ability to multitask and manage customer expectations; ability to prioritize and organize work loads

- Demonstrated ability to work independently under tight deadlines in a rapidly changing environment

- Excellent verbal and written communication skills

- Self-motivated and able to work well with minimal supervision or in a team environment

- Strong interpersonal and customer service skills

- Ability to meet customer and end-user Service Level Agreement requirements

Be part of something big.

 
location: Greensboro, North Carolina
job type: Contract
salary: $22 - 35 per hour
work hours: 7am to 3pm
education: Bachelors
 
responsibilities:
Hours:

Wednesday - Saturday 4/10 hour days 7 pm EST to 6 am EST.

Description:

As the IT Support Analyst I, you will be responsible for troubleshooting and escalating problems to keep organization running smoothly. If you're ready to embrace the challenge of working for a global company, we have an opportunity for you to build a career you can be proud of.

What you'll do on a typical day:

- Work with a team of analysts in providing knowledgeable, professional and courteous service to internal and external clients

- Answer technical questions and accurately triage and record a detailed description of problems/issues

- Track incident reports from creation through completion to ensure timely and accurate resolutions

- Escalate issues to a Senior Analyst or second-level support contact as necessary

- Provide rotational 24/7 support to resolve systems-related issues

What you need to succeed at organization:

At a minimum, you'll need:

- 1 year of experience in user support

- Proficiency in Microsoft Office, Windows 2000/2003/XP and Internet Explorer; ability to quickly learn and achieve proficiency in new software applications

It'd be great if you also have:

- Bachelor's degree

- Strong project and time management skills with ability to multitask and manage customer expectations; ability to prioritize and organize work loads

- Demonstrated ability to work independently under tight deadlines in a rapidly changing environment

- Excellent verbal and written communication skills

- Self-motivated and able to work well with minimal supervision or in a team environment

- Strong interpersonal and customer service skills

- Ability to meet customer and end-user Service Level Agreement requirements

Be part of something big.

 
qualifications:
Hours:

Wednesday - Saturday 4/10 hour days 7 pm EST to 6 am EST.

Description:

As the IT Support Analyst I, you will be responsible for troubleshooting and escalating problems to keep organization running smoothly. If you're ready to embrace the challenge of working for a global company, we have an opportunity for you to build a career you can be proud of.

What you'll do on a typical day:

- Work with a team of analysts in providing knowledgeable, professional and courteous service to internal and external clients

- Answer technical questions and accurately triage and record a detailed description of problems/issues

- Track incident reports from creation through completion to ensure timely and accurate resolutions

- Escalate issues to a Senior Analyst or second-level support contact as necessary

- Provide rotational 24/7 support to resolve systems-related issues

What you need to succeed at organization:

At a minimum, you'll need:

- 1 year of experience in user support

- Proficiency in Microsoft Office, Windows 2000/2003/XP and Internet Explorer; ability to quickly learn and achieve proficiency in new software applications

It'd be great if you also have:

- Bachelor's degree

- Strong project and time management skills with ability to multitask and manage customer expectations; ability to prioritize and organize work loads

- Demonstrated ability to work independently under tight deadlines in a rapidly changing environment

- Excellent verbal and written communication skills

- Self-motivated and able to work well with minimal supervision or in a team environment

- Strong interpersonal and customer service skills

- Ability to meet customer and end-user Service Level Agreement requirements

Be part of something big.

 
skills: Hours:

Wednesday - Saturday 4/10 hour days 7 pm EST to 6 am EST.

Description:

As the IT Support Analyst I, you will be responsible for troubleshooting and escalating problems to keep organization running smoothly. If you're ready to embrace the challenge of working for a global company, we have an opportunity for you to build a career you can be proud of.

What you'll do on a typical day:

- Work with a team of analysts in providing knowledgeable, professional and courteous service to internal and external clients

- Answer technical questions and accurately triage and record a detailed description of problems/issues

- Track incident reports from creation through completion to ensure timely and accurate resolutions

- Escalate issues to a Senior Analyst or second-level support contact as necessary

- Provide rotational 24/7 support to resolve systems-related issues

What you need to succeed at organization:

At a minimum, you'll need:

- 1 year of experience in user support

- Proficiency in Microsoft Office, Windows 2000/2003/XP and Internet Explorer; ability to quickly learn and achieve proficiency in new software applications

It'd be great if you also have:

- Bachelor's degree

- Strong project and time management skills with ability to multitask and manage customer expectations; ability to prioritize and organize work loads

- Demonstrated ability to work independently under tight deadlines in a rapidly changing environment

- Excellent verbal and written communication skills

- Self-motivated and able to work well with minimal supervision or in a team environment

- Strong interpersonal and customer service skills

- Ability to meet customer and end-user Service Level Agreement requirements

Be part of something big.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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