Service Analyst

  • location: Phoenix, AZ
  • type: Contract
  • salary: $8 - $15 per hour

job description

Service Analyst

job summary:
  • Provides first level support for inbound incidents and Service Requests from end users and client IT staff.
  • Maintain end to end responsibility for customer's support needs providing timely, reliable, and courteous service.
  • Assists with the development and improvement of work instructions, procedures, standards and documentation.
  • Exceptional attendance is a must
  • Mentor and assist with training other Help Desk Analysts
  • Assists other Help Desk Analysts by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group.
  • Maintain appropriate level of skills to handle incidents and requests in line with established service levels.
  • Provide feedback of intelligence gained through customer interactions.
  • Professionally respond to telephone calls, emails, chats and voicemails for customer support
location: Phoenix, Arizona
job type: Contract
salary: $8 - 15 per hour
work hours: 8am to 5pm
education: Bachelors
  • Technical writing experience
  • Innovative, team-oriented problem solver
  • strong commitment to providing quality service
  • Excellent interpersonal, negotiation and communication (verbal and written) skills
  • Excellent organizational, time management and follow through skills
  • Ability to manage multiple competing priorities
  • Unwavering commitment to providing customers with an exceptionally high quality experience
  • Develops and maintains knowledge of legacy, existing, and new PC hardware and software technology
  • Remotely troubleshoot networking, server, and end user desktop incidents
  • Be an active participant in the incident management and service request processes
  • Experience working with Google Suite and Google Email
  • Experience level:
  • Education: Bachelors
  • risk analyst

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

get jobs in your inbox.

sign up

related jobs

    Junior Analyst

  • location: Phoenix, AZ
  • job type: Temp to Perm
  • salary: $20.44 per hour
  • date posted: 9/17/2020

    Change Manager

  • location: Tempe, AZ
  • job type: Contract
  • salary: $40 - $50 per hour
  • date posted: 9/8/2020