Service Analyst

  • location: Phoenix, AZ
  • type: Contract
  • salary: $8 - $15 per hour

job description

Service Analyst

job summary:
  • Provides first level support for inbound incidents and Service Requests from end users and client IT staff.
  • Maintain end to end responsibility for customer's support needs providing timely, reliable, and courteous service.
  • Assists with the development and improvement of work instructions, procedures, standards and documentation.
  • Exceptional attendance is a must
  • Mentor and assist with training other Help Desk Analysts
  • Assists other Help Desk Analysts by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group.
  • Maintain appropriate level of skills to handle incidents and requests in line with established service levels.
  • Provide feedback of intelligence gained through customer interactions.
  • Professionally respond to telephone calls, emails, chats and voicemails for customer support
 
location: Phoenix, Arizona
job type: Contract
salary: $8 - 15 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • Technical writing experience
  • Innovative, team-oriented problem solver
  • strong commitment to providing quality service
  • Excellent interpersonal, negotiation and communication (verbal and written) skills
  • Excellent organizational, time management and follow through skills
  • Ability to manage multiple competing priorities
  • Unwavering commitment to providing customers with an exceptionally high quality experience
  • Develops and maintains knowledge of legacy, existing, and new PC hardware and software technology
  • Remotely troubleshoot networking, server, and end user desktop incidents
  • Be an active participant in the incident management and service request processes
  • Experience working with Google Suite and Google Email
 
qualifications:
  • Experience level:
  • Education: Bachelors
 
skills:
  • risk analyst

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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