Digital Deployment Specialist

  • location: Phoenix, AZ
  • type: Permanent
  • salary: $38,000 - $40,000 per year

job description

Digital Deployment Specialist

job summary:
Job Description

Randstad Technologies is currently searching for a Digital Deployment Specialist who is responsible for the implementation of transportation management software products to contracted transportation providers (TP) nationwide. This individual partners with state markets to understand high priority and at-risk TPs, and guides them through the digitization process by facilitating introductions to vendor partners, scheduling on-site classroom training and providing first line support through go live. The individual will at times be required to travel to the transportation companies to assist in onsite product application training.

 
location: Phoenix, Arizona
job type: Permanent
salary: $38,000 - 40,000 per year
work hours: 8am to 6pm
education: No Degree Required
 
responsibilities:
Responsibilities

  • Coach and guide transportation providers through digitization process, from initial vendor selection through go live and transition to business as usual
  • Maintain engaging and comprehensive toolkit of resources for end users of different skills/needs
  • Track all TP engagement through Salesforce including, but not limited to demo and training attendance, support conversations and go live planning activities
  • Conduct demos and trainings for proprietary software to transportation providers
  • Work directly with a technical team to provide feedback and insight to user experience through user stories and real time bug submission
  • Ability to complete basic troubleshooting methods and provide tier I level support to our Business Partners and internal staff
  • Escalate technical bugs appropriately to tier II and III support
  • Serve as a Subject Matter Expert for both internal colleagues and external partners
  • Other duties as needed
 
qualifications:
  • Experience level: Entry Level
  • Minimum 2 years of experience
  • Education: No Degree Required
 
skills:
  • Salesforce
  • Helpdesk
  • microsoft office

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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