Helpdesk Specialist - Int

  • location: Denver, CO
  • type: Contract
  • salary: $19.25 - $23.50 per hour

job description

Helpdesk Specialist - Int

job summary:
Our client is seeking a highly motivated Helpdesk Specialist to join their team. Due to Covid restrictions, candidates must have the capability to work and collaborate with a team that is working remote for the time being. Candidates must be able to communicate and wear different hats during this this time. Note that this role will require some travel once the travel restrictions are lifted.

location: Denver, Colorado
job type: Contract
salary: $19.25 - 23.50 per hour
work hours: 8am to 5pm
education: No Degree Required
Top Required Skills:

- Imaging

- Correct application issues

- Diagnose/troubleshoot network and security problems

- Identify common PC software and hardware problems

- Provide hardware support of PCs and Laptops

- Install replacement hardware or upgrading hardware

- Ability to take Service desk calls when needed

The Tech II will work with the client and staff to resolve network and system issues. The Tech II will escalate problems to the Corporate Office Help Desk as needed.

- May work with client's support personnel, as appropriate, to resolve issues

- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues

- Assigns/escalates issues and works directly with technical staff

- Works with/escalates problems to corporate support, as needed. Coordinates efforts with MAXIMUS Corporate Office Help Desk

- Updates help desk tickets and documentation of problem resolutions and processes for shared team knowledge

- Completes tasks/assignments/tickets in a timely manner

- Will provide "On Call" support during emergency situations

- Provides assistance to staff in a resourceful polite manner while exhibiting an excellent customer service attitude

- Responsible for adhering to established safety standards

- Must be able to remain in a stationary position for an extended period of time

  • Experience level: Entry Level
  • Minimum 5 years of experience
  • Education: No Degree Required
  • Helpdesk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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