Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems. Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
location: Charlotte, North Carolina
job type: Contract
salary: $36.94 - 41.56 per hour
work hours: 8am to 5pm
Works with user groups to provide training, resolve questions, assess user needs, and recommend changes. Prepares specifications for system changes. Recommends and initiates systems testing. Acts as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies. Provides direction and guidance to less experienced staff.
7+ years of experience in business systems analysis and/or design.
Extreme written accuracy and obsessive perfectionism is a baseline need for this role. This resource coordinates town halls, ask-me-anything sessions, and pop ups, prepares/distributes broad written communications, presentations, team / product surveys and product education, performs video script writing / editing, and manages CTO distribution lists and mechanics.
skills: Captures requirements and develops plans for new CTO team / program / product site builds and surveys. Develops / deploys / analyzes surveys for teams, products and events. Monitors CTO mailboxes and routes internal and external submissions including employee feedback for resolution. Performs discovery / triage on communication requests and determines the best medium to use to tell the message in a crisp and meaningful way. Provides guidance / ensures Brand Compliance for site builds / custom graphics / announcements.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.