We are seeking a Help Desk Specialist to join an established team for a client in the Pittsburgh area. The position will begin as a remote role. Contact us today for more information!
location: Pittsburgh, Pennsylvania
job type: Contract
work hours: 8am to 5pm
- Manage the resolution process for customer problems/requests
- Manage a queue of requests from multiple sources including electronic email, telephone, and voicemail
- Enter problems/requests into problem tracking database and assign to appropriate Tier 2 group for resolution
- Associates Degree in Information Technology or equivalent work experience
- 3+ year in a help desk or service desk environments
- Experience with incident management tracking tools
- Microsoft Windows along with Microsoft Office products
- Mac Product support experience
- PC & Mobile Device experience
- Email and Internet support experience
- IP/Ethernet background
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.