Help Desk Specialist

  • location: Pittsburgh, PA
  • type: Contract
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job description

Help Desk Specialist

job summary:
We are seeking a Help Desk Specialist to join an established team for a client in the Pittsburgh area. The position will begin as a remote role. Contact us today for more information!

 
location: Pittsburgh, Pennsylvania
job type: Contract
work hours: 8am to 5pm
education: Associates
 
responsibilities:
  • Manage the resolution process for customer problems/requests
  • Manage a queue of requests from multiple sources including electronic email, telephone, and voicemail
  • Enter problems/requests into problem tracking database and assign to appropriate Tier 2 group for resolution
 
qualifications:
  • Associates Degree in Information Technology or equivalent work experience
  • 3+ year in a help desk or service desk environments
  • Experience with incident management tracking tools
 
skills:
  • Microsoft Windows along with Microsoft Office products
  • Mac Product support experience
  • PC & Mobile Device experience
  • Email and Internet support experience
  • IP/Ethernet background

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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