Desktop Support Technician

  • location: Dallas, TX
  • type: Permanent
  • salary: $40,000 - $49,000 per year
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job description

Desktop Support Technician

job summary:
Our client is seeking a knowledgeable, detail-oriented Desktop Support Technician with an aptitude for impeccable customer service to join their growing team in providing daily desktop support to all employees & network users!

 
location: Dallas, Texas
job type: Permanent
salary: $40,000 - 49,000 per year
work hours: 8am to 5pm
education: High School
 
responsibilities:
ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provide Desk-side support of end user issues, such as:
    • New user and equipment deployment
    • Internal application troubleshooting
    • Ticket management
    • Proactive documentation of technical procedures
  • Maintain printer fleet needs
  • Ensure a timely response to ticketing needs
  • Ensure proper notes and documentation of all assigned tasks
  • Cross train with other technicians. Must be able to work in a team-player environment.
 
qualifications:
EDUCATION & EXPERIENCE:

  • High School degree required; Associates or Bachelor's degree in IT preferred
  • 2+ years of Enterprise Desktop Support experience
  • A+ and Network+ preferred
  • Proficiency in Windows 10, HP laptops and desktops, Mac OS X, Citrix Client, Cisco VPN Client
  • Experience with A/V systems, mixers, etc.
  • Experience with desktop imaging practices
  • Experience with Dell KACE desired, but not required
 
skills:
  • Must be able to work significant overtime while traveling up to 20% of time
  • Other duties may be assigned

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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