Product Support Specialist I

  • location: Saint Joseph, MO
  • type: Contract
  • salary: $20 - $31 per hour
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job description

Product Support Specialist I

job summary:
Position Description

We have a high touch 1:1 consultation service to help Googlers with their WFH (Work from Home) setup which includes home networks (WiFi, ISP, Ethernet, DNS, etc), and video conferencing setup, that may affect their ability to work from home effectively. This service is currently staffed with FTE's, however we want to launch to a global audience so we'll need to have more staff to handle the influx of appointments. While the largest portion of appointments would likely be in the first few weeks after a global launch, this service would likely continue on as an extension of Techstop.

Ideally we will have a team that is comfortable troubleshooting advanced home networking issues from multiple different vendors, which includes the following used operating systems: MacOS, ChromeOS, Windows, and Linux.

This service is appointment based, and we would intend to be available for appointments 24/5 to account for all geographic regions.

 
location: Saint Joseph, Missouri
job type: Contract
salary: $20 - 31 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
Ideally we will have a team that is comfortable troubleshooting advanced home networking issues from multiple different vendors, which includes the following used operating systems: MacOS, ChromeOS, Windows, and Linux.

 
qualifications:
General home network troubleshooting, Home WiFi support, ISP support, Home network install and setup, customer service experience, 1 - 3 years experience required. Undergrad degree preferred.

 
skills: Skill/Experience/Education

Mandatory

General home network troubleshooting, Home WiFi support, ISP support, Home network install and setup, customer service experience, 1 - 3 years experience required. Undergrad degree preferred.

Desired

Chrome OS, MacOS, Windows, Linux network troubleshooting, experience deploying WiFi networks,


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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  • location: Saint Joseph, MO
  • job type: Temp to Perm
  • salary: $12.50 per hour
  • date posted: 5/12/2020