FX Production Support

  • location: New York, NY
  • type: Contract
  • salary: $61 - $71 per hour

job description

FX Production Support

job summary:
Description:

  • The AMRS FX Support team is responsible for providing end-to-end support to all applications used by Sales, Trading and their support services in the FX business.
  • The team supports a fast growing electronic business operating in true partnership with our Front Office stakeholders. The role is high profile as it has a direct impact on the firm's revenue generating abilities.
Incident Resolution:

  • Acts as the first point of support for application incidents
  • Builds a relationship with the Application Development Team
  • Receives and logs calls from clients using appropriate processes, procedures and technology
  • Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
  • Highlights functionality issues to developers
  • Assists in the translation of solutions into technical requirements
  • Develops and utilizes appropriate tools to perform work
  • Raise defect reports to the development team for code amendment
  • Maintains a knowledge base of known defects and issues, process, techniques
Client Relationship Management:

  • Clearly understands client's business he or she is responsible for and recommends, provides, and supports application service that best fit client's current and future needs
  • Communicates status with end users at all times
Continuous Improvement:

  • Contributes to continuous improvement
  • Proactively supports knowledge sharing
  • Is responsible for tracking change requests and high severity incidents in accordance with defined service levels
Advanced Application functions:

  • Report fixing/custom report generating
  • Advanced user configuration options
  • Support and use of advanced application functions at request of users
Access:

  • Read access to application code
  • Read access to Production environment
  • Access to debug information in Production
  • Break-glass access to edit application data
  • No ability to change application code.
General:

  • Participation in rotation to ensure adequate coverage across all desks. Current hours of coverage provided by the team are from 07:00 until 19:00 Mon-Fri.
  • Weekend working to support critical business initiatives such as start of week checks, application rollouts, infrastructure changes or Disaster Recovery tests. There will be on-call support on Saturday every 5 weeks, and on-site support on Sundays once a month. ""
  • Knowledge FX markets and the mainstream products in use.
  • Technical knowledge: Unix/Linux; Database (Sybase/SQL/Oracle), Perl, Shell scripting, Infrastructure.
  • Experience in Monitoring & Alerting, and Job Scheduling systems.
  • Exposure to Market Data Technologies such as Tibco RV, Reuters, RMDS
  • Confidence when dealing with internal user base (Sales & Trading)
  • Client relationship/service management experience
  • ITIL understanding
Personal Attributes Required

  • Proactive, able to multi-task and work on own initiative
  • The ability to work in a high pressure environment
  • Time management skills
  • Understanding the needs, requirements and the pressures the users are under
  • Able to prioritize continually to ensure that service levels are adhered to
  • Excellent verbal/written communication skills
  • Problem solving skills both technical and business related.
  • Ability to work as part of a team.
  • Knowledge of FIX API configuration and / database queries / FIX log analysis
  • Awareness of Single-FX e-commerce platforms and their functionality
  • Knowledge of Multi- FX vendor platforms
  • Any exposure to working with Futures and Options data aplications would be advantageous, as would understanding of FIX Messaging.""
 
location: NEW YORK, New York
job type: Contract
salary: $61 - 71 per hour
work hours: 10pm to 7am
education: Bachelors
 
responsibilities:
  • Acts as the first point of support for application incidents
  • Builds a relationship with the Application Development Team
  • Receives and logs calls from clients using appropriate processes, procedures and technology
  • Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
  • Highlights functionality issues to developers
  • Assists in the translation of solutions into technical requirements
  • Develops and utilizes appropriate tools to perform work
  • Raise defect reports to the development team for code amendment
  • Maintains a knowledge base of known defects and issues, process, techniques
 
qualifications:
  • Experience level: Experienced
  • Minimum 10 years of experience
  • Education: Bachelors
 
skills:
  • Unix/Linux
  • Tibco
  • fX
  • Foreign Exchange
  • perl scripting
  • unix shell scripting
  • reuters
  • FIX
  • options
  • futures

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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