IT Business Analyst

  • location: Charlotte, NC
  • type: Contract
  • salary: $28 - $38 per hour

job description

IT Business Analyst

job summary:
Description:

  • Assist Exchange Ops with contacting users on EM who have gone over the 50GB threshold with email storage
  • Reach out to end users who have 500,000 Folder items
  • Assist EM Product team with contacting users who's migration isn't able to start due to a script error or PST too large
  • Day 2 Support
  • Addressing issues incoming though ITSM channels .
  • Monitor Enhanced Mailbox and review all messages and respond to end-users
  • Coordinate with vendor (VerQu) with migrations problems, Delays and timelines
  • Educate clients and provide materials for EM specific questions.
  • EM Resource Portal for complete product details, FAQs and information resources
Top 3 Must Have Skillsets Required :

  • O365, MS Office Suite, Excellent written and verbal communication Skills
  • Level of Experience Needed Intermediate to advance Office Suite Support
 
location: Charlotte, North Carolina
job type: Contract
salary: $28 - 38 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
  • Assist EM Product team with contacting users who's migration isn't able to start due to a script error or PST too large
  • Day 2 Support
  • Addressing issues incoming though ITSM channels .
  • Monitor Enhanced Mailbox and review all messages and respond to end-users
 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • MS Office Suite
  • O365

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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