IT Business Analyst

  • location: Charlotte, NC
  • type: Contract
  • salary: $28 - $38 per hour

job description

IT Business Analyst

job summary:
Summary:

  • Assist Exchange Ops with contacting users on EM who have gone over the 50GB threshold with email storage
  • Reach out to end users who have ?500,000 Folder items
  • Assist EM Product team with contacting users who's migration isn't able to start due to a script error or PST too large
  • Day 2 Support
  • Addressing issues incoming though ITSM channels .
  • Monitor Enhanced Mailbox and review all messages and respond to end-users
  • Coordinate with vendor (VerQu) with migrations problems, Delays and timelines
  • Educate clients and provide materials for EM specific questions.
  • EM Resource Portal for complete product details, FAQs and information resources
Top 3 Must Have Skillsets Required :

  • O365, MS Office Suite, Excellent written and verbal communication Skills
  • Level of Experience Needed (highlight)
  • Intermediate to advance Office Suite Support
 
location: Charlotte, North Carolina
job type: Contract
salary: $28 - 38 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Assist EM Product team with contacting users who's migration isn't able to start due to a script error or PST too large

Day 2 Support

Addressing issues incoming though ITSM channels .

Monitor Enhanced Mailbox and review all messages and respond to end-users

Coordinate with vendor (VerQu) with migrations problems, Delays and timelines

Educate clients and provide materials for EM specific questions.

EM Resource Portal for complete product details, FAQs and information resources

 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • Business Systems Analyst

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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