IT Service Desk Technician

  • location: New York, NY
  • type: Contract
  • salary: $20 - $28 per hour

job description

IT Service Desk Technician

job summary:
We're looking for a self-starter to join our Service Desk team! Under limited supervision, you'll provide a deep understanding of technical products and services along with the capability to translate complex information to a simplified, professional content that is easily understood by the target audience. This role will require working closely with various users to resolve technical issues through phone, email, and walk-up/desk side support.

This is a first shift position - 5AM-1:30PM work schedule.  
location: New York, New York
job type: Contract
salary: $20 - 28 per hour
work hours: 7am to 3pm
education: Bachelors
  • Provide IT Service Desk and desk side support to all users.
  • Excellent customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
  • Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
  • Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment, and other office equipment, as required.
  • Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
  • Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
  • Provision and administer user accounts, distribution groups, and security groups in Active Directory.
  • Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment.
  • Escalate issues to IT Operations, IT Infrastructure engineering, or appropriate resolver team when assistance is needed.
  • Provide AV support - support conference rooms, town halls (multi location large audience simultaneous conferencing), and video conferencing.
  • Process equipment and software requests and record asset information.
  • Hardware/ software lifecycle management.
  • Provide white glove (VIP) and executive support.
  • Perform request fulfillment of moves & staff equipment changes at each location.
  • Assist with regression testing of supported software through OS Patches and Upgrades.
  • Push and install workstation and third party patches
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
  • IT Service Desk
  • Helpdesk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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