Technical Support Representative III

  • location: Norcross, GA
  • type: Permanent
  • salary: $70,000 - $80,000 per year

job description

Technical Support Representative III

job summary:
Technical Support Opportunity with a global leader in diagnostics products. We are seeking a qualified candidate to be a part of our growing team, where you will provide support to clients.We offer competitive salaries and benefits, as well as opportunities for professional advancement. This is a challenging and rewarding opportunity for a highly skilled candidate. If you've got the necessary skills and experience to excel in this position, we want to hear from you. Apply today!

 
location: Norcross, Georgia
job type: Permanent
salary: $70,000 - 80,000 per year
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:
As a Product Support Representative III, you will handle customer inquiries and complaints, as well as provide product demonstration and training to internal and external customers. You will also be responsible for participating in other product support functions contributing to sales success.

Additional responsibilities include:

  • Performing technical and application support including on-site response to customers and partners as needed
  • Providing first-line response for complaint handling, including customer management, confirmatory testing, and documentation in 21 CFR 820 compliant system
  • Providing documentation of calls in CRM system and escalating issues that require further investigation
  • Serving as a liaison to other departments concerning product issues
  • Serving on Product Development teams
  • Working with Marketing and Service departments in the launch of new products
  • Providing technical support at professional conferences and presenting workshops/seminars to customers and special interest groups
The essential functions of this role include:

  • working in a smoke free environment
  • standing for 2 hours at one time
 
qualifications:
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors (required)
 
skills:
  • FDA or Medical Devices (3 years of experience is required)
  • ASHI-Certification (1 year of experience is preferred)
  • Next Generation Sequencing (1 year of experience is required)
  • HCL or HCS Certified (1 year of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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