Customer Support Tech

  • location: Philadelphia, PA
  • type: Contract
  • salary: $19 per hour

job description

Customer Support Tech

job summary:
Duties:

Contributes to the IT Support job family in a support capacity. Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in IT Customer Support.

Skills:

Excellent written and verbal communication

Ability to be resourceful

Ability to multi-task and organize priorities

Working knowledge of the Microsoft Office 2010 Suite, Windows 7 & 10, Apple and Mac

Understanding of web browsers, including Internet Explorer, Mozilla FireFox, Safari, Google Chrome, etc

Knowledge of Apple and Android cell phones

Ability to learn and apply information quickly

Ability to work within a high-call volume setting

Adherence to a strict schedule with punctuality of paramount importance

Education:

High school diploma

 
location: Philadelphia, Pennsylvania
job type: Contract
work hours: 9am to 5pm
education: No Degree Required
 
responsibilities:
Contributes to the IT Support job family in a support capacity. Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in IT Customer Support.

 
qualifications:
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: No Degree Required
 
skills:
  • technical support (1 year of experience is required)
  • customer support (1 year of experience is required)
  • windows (1 year of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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