IT Help Desk

  • location: Westfield Center, OH
  • type: Temp to Perm
  • salary: $20 - $25 per hour

job description

IT Help Desk

job summary:
The Help Desk Representative 1 provides support for tier 1 incident resolution, change requests and how-to requests reported to the IT Employee Helpdesk. Responsibilities include initial assessment, triage, research, and resolution of tier 1 incidents and requests regarding the use of application software, hardware and/or infrastructure components. The Help Desk Representative 1 is responsible for collecting support information through phone, instant message and email conversations with employees, accessing support tools, and escalation to second tier support staff as required.

location: Westfield Center, Ohio
job type: Contract
salary: $20 - 25 per hour
work hours: 8am to 4pm
education: Bachelors
Initial focus will be to get their EasyVista helpdesk software configured/implemented and developing subject matter expertise (SME). This person will then transition to focus on data migration of HW/SW inventories, their existing IT knowledge base, and call flow documentation/escalation procedures in preparation for taking helpdesk calls no later than 01.04.2020.

  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: Bachelors
  • Helpdesk
  • EasyVista
  • Windows Systems

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

get jobs in your inbox.

sign up

related jobs

    Business Systems Analyst

  • location: Wooster, OH
  • job type: Temp to Perm
  • salary: $75 - $80 per hour
  • date posted: 11/24/2020