The Help Desk Representative 1 provides support for tier 1 incident resolution, change requests and how-to requests reported to the IT Employee Helpdesk. Responsibilities include initial assessment, triage, research, and resolution of tier 1 incidents and requests regarding the use of application software, hardware and/or infrastructure components. The Help Desk Representative 1 is responsible for collecting support information through phone, instant message and email conversations with employees, accessing support tools, and escalation to second tier support staff as required.
location: Westfield Center, Ohio
job type: Contract
salary: $20 - 25 per hour
work hours: 8am to 4pm
Initial focus will be to get their EasyVista helpdesk software configured/implemented and developing subject matter expertise (SME). This person will then transition to focus on data migration of HW/SW inventories, their existing IT knowledge base, and call flow documentation/escalation procedures in preparation for taking helpdesk calls no later than 01.04.2020.
- Experience level: Entry Level
- Minimum 1 year of experience
- Education: Bachelors
- Windows Systems
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.