IT Help Desk

  • location: Westfield Center, OH
  • type: Temp to Perm
  • salary: $20 - $25 per hour

job description

IT Help Desk

job summary:
The Help Desk Representative 1 provides support for tier 1 incident resolution, change requests and how-to requests reported to the IT Employee Helpdesk. Responsibilities include initial assessment, triage, research, and resolution of tier 1 incidents and requests regarding the use of application software, hardware and/or infrastructure components. The Help Desk Representative 1 is responsible for collecting support information through phone, instant message and email conversations with employees, accessing support tools, and escalation to second tier support staff as required.

 
location: Westfield Center, Ohio
job type: Contract
salary: $20 - 25 per hour
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:
Initial focus will be to get their EasyVista helpdesk software configured/implemented and developing subject matter expertise (SME). This person will then transition to focus on data migration of HW/SW inventories, their existing IT knowledge base, and call flow documentation/escalation procedures in preparation for taking helpdesk calls no later than 01.04.2020.

 
qualifications:
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: Bachelors
 
skills:
  • Helpdesk
  • EasyVista
  • Windows Systems

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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