Researcher III

  • location: Los Angeles, CA
  • type: Contract
  • salary: $35 - $59 per hour
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job description

Researcher III

job summary:
The Customer Insights and Analytics team develops insights on the customer that help shape Made by Google products as well as the marketing of those products (e.g. Pixel phones, Nest / Google Home, Stadia). We work internally with teams across the Google organization, as well as in close collaboration with outside retailers, operators, researchers, and many others, to bring our shared vision to life.

As a Customer Insights Researcher on the Customer team, you will play a role in developing and implementing Google's hardware vision. This research will inform future marketing and product strategy. You understand consumers, have analytical horsepower and business judgment to define and prioritize research projects that bring the voice of the consumer to Google. You have experience drafting surveys and driving the design and implementation of quantitative and qualitative studies. You support research stakeholders from marketing and product teams, and are a research partner to others on the Customer Insights & Analytics team. You will primarily run surveys in house but can also manage external research agencies.

Given the expansive range of internal and external constituencies, you should be comfortable working, communicating and presenting at all levels, both internally and externally, with customers and colleagues and on an international level. You have excellent experience in consumer insights and product development insights.

 
location: Los Angeles, California
job type: Contract
salary: $35 - 59 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Responsibilities

  • Collaborate with product and Customer Experience researchers to execute studies from beginning to end
  • Write questionnaires, program surveys, monitor sample, clean responses, analyze results, and develop insights in compelling decks
  • Develop business-relevant conclusions from studies and effectively communicate them to director-level audiences
  • Manage multiple stakeholders and projects at the same time
  • Effectively manage change in a fast-paced environment. We are a team that feels like a start-up within Google
 
qualifications:
  • BA/BS degree or equivalent practical experience.
  • 3 - 7 years experience at a market research firm or within a market research role within a company, in a role writing questionnaires, programming surveys, and analyzing data Ability to program surveys using programs such as Decipher, Qualtrics, Sawtooth, etc
 
skills: Skill/Experience/Education

Mandatory

  • BA/BS degree or equivalent practical experience.
  • 3 - 7 years experience at a market research firm or within a market research role within a company, in a role writing questionnaires, programming surveys, and analyzing data Ability to program surveys using programs such as Decipher, Qualtrics, Sawtooth, etc
  • Experience with survey analytics tools such as SPSS, Excel
Desired

  • Effective cross-functional team work attitude, including project management skills, multi-country projects. Interest in consumer electronics, such as mobile phones and smart home devices

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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