The System Admin handles a number of engineering facets from technical escalation assistance, overseeing internal systems, responding to critical alarms/events, improving systems, overseeing critical backups, assisting security team, and helping with automation and technical system improvements. You will be responsible for managing and rapidly responding to monitoring and critical system wide events as well as being engaged in more advanced help desk related requests. You will be responsible for clarifying vague requests submitted by clients and updating inquires and documenting before assigned to an internal resource. You will be responsible for assisting in tech checks which reviews and provides firmware updates to such things as Windows Feature Update, infrastructure firmware, checking backup systems, etc. Assisting with integrations as well as ensuring systems are available and in working fashion.
The ideal candidate should be able to effectively multitask as well as communicate effectively with client and team to ensure client quick turnaround is provided. Individual must be able to work in a fast-paced environment and identify requirements and urgency then assign to proper individual. Primary goals to provide escalation support to help desk and work with monitoring and management tools and provide overlay support to help desk. You will also manage systems such as backup, monitoring systems, AV, group policies, etc.
location: Evanston, Illinois
job type: Permanent
salary: $50,000 - 90,000 per year
work hours: 8am to 4pm
-Supporting 60+ clients supporting thier mobile apps upgrades/changes. (updating scripts, maintaining scripts)
-Automation w/powershell within Microsoft Azure-intune
-Working within ticketque researching what tickets that can be automated and working with internal system to that will identify upcoming issues within clients enviornment. *email is generated to client and then its handled internally with TAM.
-Some scirpting with Python within the Security Team.
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors
- Powershell Scripting
- windows server
- System Admin
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.