JIRA Production Support - Charlotte - BACJP00172503

  • location: Charlotte, NC
  • type: Contract
  • salary: $60 - $70.23 per hour

job description

JIRA Production Support - Charlotte - BACJP00172503

job summary:
JIRA Administrator to install, do upgrades and patches, enhancements and most importantly performance tuning on the JIRA platform.

*Provide Level 3 Production Support for JIRA and Confluence, including performance tuning and scaling.

*Create/maintain Confluence spaces and permission schemes, and JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes. 
location: Charlotte, North Carolina
job type: Contract
salary: $60.00 - 70.23 per hour
work hours: 8am to 5pm
education: No Degree Required
 
responsibilities:
Provide Level 3 Production Support for JIRA and Confluence, including performance tuning and scaling.

? Create/maintain Confluence spaces and permission schemes, and JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes.

? Implement integrations between JIRA, Confluence and other SDLC applications.

? Perform instance, project and database migrations.

? Analyze, test, and install application upgrades.

? Create and maintain detailed technical and user documentation.

? Interact with vendors for support and troubleshooting.

? Schedule and coordinate application and server maintenance.

? Identify and implement process automation and optimizations.

? Evaluate new applications that need to be on boarded.

Required Skills

3+ years hands-on experience working with JIRA and Confluence as an Administrator.


? SR experience creating/maintaining JIRA projects, workflows, screen schemes, permission schemes and notification schemes.

? Experience creating/maintaining Confluence spaces, features and permission schemes.

? Experience integrating JIRA with other applications such as Subversion, TFS and BitBucket.

? Experience performing JIRA/Confluence migrations and upgrades.

? Experience working with SQL databases and writing SQL queries.

? Team player, with good interpersonal skills. Ability to effectively communicate and share knowledge with contacts at all levels. Skilled in developing collaborative relationships.

? Skillful in handling a high volume of support requests while also managing various other projects running in parallel.

? Excellent decision-making, critical thinking and problem-solving skills. Detail-oriented.

? Project Management skills preferred.

? Knowledge of Agile and continuous integration practices preferred.

? Experience in the use, administration and integration of SDLC applications on both Linux and Windows platforms, such as test applications, various ticketing systems, requirements management systems, and software development applications.

? Fundamental knowledge of Unix and Linux commands.

? Fundamental knowledge of IIS Web servers 7.5/8.0, Apache and web-based server technology.

? Fundamental knowledge of windows servers and Redhat base servers, clustering, virtual and cloud hosted environments.

? Ability to appropriately implement policies and procedures.

? Ability and willingness to work a flexible schedule as needed including weekends and evenings.

The essential functions of this role include:

  • working weekends
 
qualifications:
  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: No Degree Required
 
skills:
  • JIRA
  • Systems Analysis
  • PRODUCTION SUPPORT
  • APPLICATION SUPPORT
  • Enterprise Application Support
  • Technical Support
  • Confluence (2 years of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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